topic Re: high potch noise in Arlo Pro

high potch noise

hmorales19 — Fri, 14 Apr 2017 17:59:58 GMT

I purchased the Pro with 3 cameras 2 weeks ago. anytime I do a live look, I get earpiecing high pitched feedback on each camera until I turn off the sound. Tech support says just turn off sound! I want to use the sound. Thats part of why I chose them. Doesn't seem right. Should I just return them and get a replacement?

Re: high potch noise

JamesC — Tue, 18 Apr 2017 14:57:07 GMT

hmorales19,

It sounds like this could be another device nearby causing an issue. Try relocating the camera (temporarily) to see if you get the same behavior in another location.

JamesC

Re: high potch noise

hmorales19 — Mon, 17 Apr 2017 17:36:21 GMT

Thanks JamesC,
I've tried several different locations in and outside of the house and still have the feedback.

Re: high potch noise

Mullibar — Tue, 18 Apr 2017 13:43:32 GMT

It's feedback. Lower you volume on you phone/device and or the two device and camera are to close to each other. Both are listening so the ambient noise they both detect is looping through both devices