https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-recharging/m-p/1267358#M11609 <P>If you're sure that your connections are good, you'll likely need to open a case with support for bad hardware. &nbsp;Could be the power supply, cable and/or camera is at fault.</P> <P>&nbsp;</P> <P>You can try a different cable to see if that helps. &nbsp;Also, a phone charger that supports Qualcomm Quick Charge (5v and 9v) should work if you happen to have access to one. &nbsp;Have you removed and reinserted the batteries?</P> Mon, 17 Apr 2017 12:07:36 GMT jguerdat 2017-04-17T12:07:36Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-recharging/m-p/1267323#M11606 <P>I have recharged a couple of my cameras before without a problem but now I get the same message on each camera I try to recharge which is that I am not using the Arlo Pro charging unit - trouble is that I am - is there anything I can do?</P> Mon, 17 Apr 2017 10:47:22 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-recharging/m-p/1267323#M11606 Suffolkpunch 2017-04-17T10:47:22Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-recharging/m-p/1267358#M11609 <P>If you're sure that your connections are good, you'll likely need to open a case with support for bad hardware. &nbsp;Could be the power supply, cable and/or camera is at fault.</P> <P>&nbsp;</P> <P>You can try a different cable to see if that helps. &nbsp;Also, a phone charger that supports Qualcomm Quick Charge (5v and 9v) should work if you happen to have access to one. &nbsp;Have you removed and reinserted the batteries?</P> Mon, 17 Apr 2017 12:07:36 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-recharging/m-p/1267358#M11609 jguerdat 2017-04-17T12:07:36Z