topic Re: Cold Weather Issue with Arlo Pro in Arlo Pro

Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 10:32:39 GMT

It got down in the lower 30's in WI this AM. Im getting this message on my Cameras...On the mobile App, i dont have the option of OK I got it....They are not charging or conected to any power.

Re: Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 10:39:25 GMT

Re: Cold Weather Issue with Arlo Pro

jguerdat — Sat, 22 Oct 2016 14:10:20 GMT

Can't see the image as yet - needs to be approved. What does it say?

Re: Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 14:29:39 GMT

"charging paused

Camera's battery

Tempture is too low"

With no option to view live or dismiss..

Its gone now that it has wamred up a bit.

But I am worried about this since its only fall.....

Re: Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 14:30:20 GMT

"charging paused

Camera's battery

Temperature is too low"

With no option to view live or dismiss..

Its gone now that it has wamred up a bit.

But I am worried about this since its only fall.....

Re: Cold Weather Issue with Arlo Pro

jguerdat — Sat, 22 Oct 2016 14:43:16 GMT

Aha! From http://batteryuniversity.com/learn/article/charging_at_high_and_low_temperatures:

Li ion batteries offer reasonably good charging performance at cooler temperatures and allow fast-charging in a temperature bandwidth of 5 to 45°C (41 to 113°F). Below 5°C, the charge current should be reduced, and no charging is permitted at freezing temperatures. During charge, the internal cell resistance causes a slight temperature rise that compensates for some of the cold. The internal resistance of all batteries rises when cold.

Many battery users are unaware that consumer-grade lithium-ion batteries cannot be charged below 0°C (32°F). Although the pack appears to be charging normally, plating of metallic lithium can occur on the anode during a sub-freezing charge. This is permanent and cannot be removed with cycling. Batteries with lithium plating are more vulnerable to failure if exposed to vibration or other stressful conditions. Advanced chargers (Cadex) prevent charging Li-ion below freezing.

So, likely normal procedure. Good to know that it's a built-in protection.

Re: Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 15:06:43 GMT

See the thing is, you cannot get past that message within the app to view the live stream and im not sure if its the camera is even armed....

Re: Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 15:08:06 GMT

And the camera's arent even charging...So why the message??

Re: Cold Weather Issue with Arlo Pro

jguerdat — Sat, 22 Oct 2016 15:14:29 GMT

Well, I'd think the message could be important but it should be possible to close it so you can at least use/view the camera. I'd open a case with support (Contact Support link at the bottom here) so raise the issue.

Re: Cold Weather Issue with Arlo Pro

Viperbird — Sat, 22 Oct 2016 15:55:48 GMT

Are you using Android, iOS, or the web browser to access the camera when the pausing charging message is displayed?

Re: Cold Weather Issue with Arlo Pro

RWEED — Sat, 22 Oct 2016 17:39:22 GMT

Good point, it was on Android.

Re: Cold Weather Issue with Arlo Pro

JamesC — Mon, 24 Oct 2016 21:21:54 GMT

RWEED,

This is a known issue and we are working on a resolution. Keep in mind motion detection will continue to work if you see this message. Currently, this messaging can be dismissed on the iOS or the web client to allow live streaming. The Android client is the only app that currently blocks manual streaming with this message.

JamesC

Re: Cold Weather Issue with Arlo Pro

RWEED — Mon, 24 Oct 2016 22:09:13 GMT

It Would be nice if the message only appeared if you were actually trying to charge it. Otherwise anytime its cold this message will be displayed as opposed to the "Live" button.

Re: Cold Weather Issue with Arlo Pro

jguerdat — Thu, 27 Oct 2016 12:50:48 GMT

Just for reference, the web interface gives you the opportunity to clear the message, just not the (Android) app. Guess how I found this out...

Re: Cold Weather Issue with Arlo Pro

Redpine — Sat, 29 Oct 2016 01:09:21 GMT

I have the Arlo pro with two outdoor cameras installed for one week, I live in central New York and overnight temps are in the 30's I'm getting the same message 'charging paused camera battery
temperature too low'. What is the impact on functionality? Is there an eta on a fix?

Re: Cold Weather Issue with Arlo Pro

jguerdat — Sat, 29 Oct 2016 12:51:13 GMT

I'm in Rochester so same issue. As noted above, Netgear is aware and working on it. No ETA. Also, as noted above, no impact on normal operation, just on live view. Use of a browser is a workaround.

Re: Cold Weather Issue with Arlo Pro

Usmcvet — Tue, 01 Nov 2016 06:17:54 GMT

I'm in Rochester NY as well and only 1 of 4 cameras has his issue????

Another workaround for Android is to go to settings for camera and choose the camera placement option.... It allows you to see live feed 😉

Re: Cold Weather Issue with Arlo Pro

serghe — Tue, 01 Nov 2016 12:18:51 GMT

Anybody else noticed a drop in the percentage of the battery as soon as the temp dropped around 32 degrees? All 4 of mine dropped from 93-91 to around 80 in one night, if it keeps dropping like this every time the temp gets around 32 the battery will be drained in a week.

Re: Cold Weather Issue with Arlo Pro

jguerdat — Tue, 01 Nov 2016 13:17:23 GMT

Coupla things:

- Cold weather affects any battery. It could be that the battery readout on these batteries is more accurate. Will be interesting to see if the battery recovers. Of course, camera usage during times of cold may depelete the battery more than before.

- I've noticed that sometimes one camera will display the message but not the other. Could be right on the threshold or something (furnace or dryer outlet?) nearby is raisng the temperature of the camera slightly above the threshold.

Re: Cold Weather Issue with Arlo Pro

serghe — Tue, 01 Nov 2016 14:08:47 GMT

I agree that cold weather may affect the battery, but to drain around 10% in one night it's too much I think. That's a long way from the supposed 4-6 months that the batteries are supposed to last.