topic Re: Arlo pro microphone does not work with data in Arlo Pro

Arlo pro microphone does not work with data

hyunlee100 — Wed, 12 Apr 2017 03:01:07 GMT

Cannot talk through push-talk feature when I'm not connected to WIFI. I have iphone 6 ios 10.3.1 t mobile carrier. The microphone works when It's connected via wifi, however, when I turn off wifi and use LTE data, the screen says "connecting...." and never connects. I've tried this literally sitting at home turning wifi on/off. Arlo support team is blaming tmobile for the fault. Please help.

Re: Arlo pro microphone does not work with data

TomMac — Wed, 12 Apr 2017 11:55:55 GMT

Well if it works with wifi, it's prob not the Arlo system...

I have seen some phones ONLY work by using an ear bud setup ( with mic ) so if you have one I would try that... also you can try SPEAKER phone option.

Another thing you can test is turning off the 'privacy speaking' option in your phone.

Try these and lets us know if any work for you

Re: Arlo pro microphone does not work with data

hyunlee100 — Wed, 12 Apr 2017 13:31:53 GMT

earbud or speaker option does not work. How do you turn off privacy speaking?

I can see that this is a common problem. I see many forum that addresses this same issue.

I've tried my friends iphone7 with 10.3.1 ios AT&T carrier and it works for him. I'm not sure what is going on...

Re: Arlo pro microphone does not work with data

TomMac — Wed, 12 Apr 2017 15:41:51 GMT

Privacy option is found somewhere in the phone settings...sorry can tell you exactly ( it's in in the android too )

It has something to do with mic levels ...

found one of them;

Phone noise cancelation

iPhone uses ambient noise cancelation to reduce background noise.

Turn noise cancelation on or off. Go to Settings > General > Accessibility > Phone Noise Cancelation.

If you can't get it to work, I'd try and put in a trouble report again back to netgear ... if it is a phone/sw/ lte issue they can't fix it if unknown.

PS if you do find an answer, post it for others

Re: Arlo pro microphone does not work with data

hyunlee100 — Wed, 12 Apr 2017 19:20:53 GMT

nope the noise cancellation does not solve the issue.

Re: Arlo pro microphone does not work with data

devinlwoods — Wed, 12 Apr 2017 19:43:30 GMT

I have T-Mobile and it works with data or wi-fi. I do have intermittent issues with the mic loading past the connecting screen about half of the time when on data though. It seems to me the system wants a very strong, stable connection. It's often running with such latency that if I decide to talk to someone that's at my front door, they already have walked away before I have the opportunity to connect and speak to them.

Side note: I use a Note 4...not an iPhone.