topic Re: Arlo Pro wireless Microphone failed connection remotely in Arlo Pro

Arlo Pro wireless Microphone failed connection remotely

Mcm11 — Sun, 27 Nov 2016 14:13:42 GMT

Can connect with microphone win hooked to wifi at home but when turn wifi off on mobile iPhone to remotely access away from home I keep getting failed connection message. Micrphone only ,video and audio is fine. New Arlo user and would appreciate any help.

Re: Arlo Pro wireless Microphone failed connection remotely

jguerdat — Sun, 27 Nov 2016 14:43:21 GMT

I have a ticket open on this and would encourage (strongly) you to open your own case. The last response I got was that they were able to replicate the problem but the solution is to change cell service. That's a no-go. I'll be escalting this as much as I can. The cell service meets or beats my cable service for transfer rates so it's not what they're suggesting. I'll keep yelling and PLEASE add your voice too.

Re: Arlo Pro wireless Microphone failed connection remotely

PortablePete — Sun, 27 Nov 2016 20:42:56 GMT

Done did the same. Tried the four things to do and still the same affect from both phones. It would be nice to have resolution to this issue soon.

Re: Arlo Pro wireless Microphone failed connection remotely

Mcm11 — Mon, 28 Nov 2016 11:12:10 GMT

Thank you, I have opened ticket. Have tried all of the suggestions on the different blogs. Still absolutely nothing. We have 4 different makes of cell devices at work and neither would work. However, I did have it communicate 1 time out of 70 tries. Must of been a fluke thing.

Re: Arlo Pro wireless Microphone failed connection remotely

JamesC — Tue, 29 Nov 2016 23:30:17 GMT

I have escalated this topic for further investigation. I will post back with any updates/new information I received.

As suggested by jguerdat above opening a case with the support team on this issue is advised. If you could provide me your case number when doing so (via PM if possible) I will provide any additional feedback that I can.

JamesC

Re: Arlo Pro wireless Microphone failed connection remotely

Gwladboy — Sat, 08 Apr 2017 07:28:53 GMT

Yes our home has the same experience too. Arlo pro, 2 iphone 7s latest os, mic working fine on wifi, doesn't connect on 4g. Everything else works fine on 4g.

Re: Arlo Pro wireless Microphone failed connection remotely

JamesC — Mon, 10 Apr 2017 22:15:52 GMT

Gwladboy,

What carrier are you on with the iOS devices?

JamesC

Re: Arlo Pro wireless Microphone failed connection remotely

Gwladboy — Tue, 11 Apr 2017 07:39:52 GMT

Hi James, We are both with Three UK

Re: Arlo Pro wireless Microphone failed connection remotely

JamesC — Fri, 14 Apr 2017 16:56:10 GMT

Gwladboy,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro wireless Microphone failed connection remotely

Gwladboy — Fri, 14 Apr 2017 19:52:42 GMT

Ok, I've just logged a case