https://community.arlo.com/t5/Arlo-Pro/Arlo-pro-camera-device-is-off-line-error-message/m-p/1263279#M11202 You can try swapping batteries or running the camera from the power supply. If those don't help, open a case with support using the Contact Support link at the bottom here. Sun, 09 Apr 2017 19:32:13 GMT jguerdat 2017-04-09T19:32:13Z https://community.arlo.com/t5/Arlo-Pro/Arlo-pro-camera-device-is-off-line-error-message/m-p/1263194#M11200 <P>Bought 3 Arlo pro cameras a month ago. Connected all up no problem and all 3 worked well.</P><P>After approx 3 weeks one of the cameras stopped connecting to the internet. The error message read " This Arlo device is off-line". I charged the battery (just in case) and removed the camera and re-synced it with the base station and it started to work OK for about 1 hour but has stopped again. Just emoved the device and have tried to re-sync and this time when I press the camera sync button there is no light, it appears to be dead. Before the removed the devce I checked the battery power and it is reading as fully charged.</P><P>Help?!!</P> Sun, 09 Apr 2017 14:54:45 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-pro-camera-device-is-off-line-error-message/m-p/1263194#M11200 kate-beamond 2017-04-09T14:54:45Z https://community.arlo.com/t5/Arlo-Pro/Arlo-pro-camera-device-is-off-line-error-message/m-p/1263279#M11202 You can try swapping batteries or running the camera from the power supply. If those don't help, open a case with support using the Contact Support link at the bottom here. Sun, 09 Apr 2017 19:32:13 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-pro-camera-device-is-off-line-error-message/m-p/1263279#M11202 jguerdat 2017-04-09T19:32:13Z