topic Wrong time on arlo pro in Arlo Pro

Wrong time on arlo pro

zhilichen — Wed, 05 Apr 2017 00:14:14 GMT

Timestamp for the recording clips is incorrect for arlo pro. The time is correct right upon restarting the base station and then start shifting.

In another post about incorrect timestamp, the solution accepted states rebooting the base station solves the problem. Yes but only for the first second. Overtime the time will shift further and further away from correct time. Roughly the time will be 10-20 minutes late per day.

My current firmware version is 1.8.9.0_11528 for base and 1.092.0.1_11504 for the camera but this problem has existed since the beginning of my purchase.

Re: Wrong time on arlo pro

Streak2 — Wed, 05 Apr 2017 02:06:13 GMT

Have you tried doing a full reset of the base?

Re: Wrong time on arlo pro

Smarks — Mon, 15 May 2017 21:24:12 GMT

I'm having the same problem but my time stamp is shifting ahead, not back. Did several reboots and like the OP says, it fixes it but then slowly shifts ahead. Very strange. My system is brand new.

Re: Wrong time on arlo pro

JamesC — Tue, 16 May 2017 20:34:57 GMT

Smarks,

What time zone are you using?

JamesC

Re: Wrong time on arlo pro

Smarks — Wed, 17 May 2017 00:07:56 GMT

Thanks @JamesC, I replied on the other thread as well, but I'm using Mountain Time.

Re: Wrong time on arlo pro

jguerdat — Wed, 17 May 2017 00:27:09 GMT

Reset as in using the reset button or power cycle? The latter is not a reset.

Re: Wrong time on arlo pro

Smarks — Wed, 17 May 2017 00:34:39 GMT

Reset via the user interface. Should I try something else?

Re: Wrong time on arlo pro

jguerdat — Wed, 17 May 2017 13:29:00 GMT

The interface "reset" is actulay a Restart. To reset, hold the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices. Use the Add Device button in the Devices tab to add the base and sync the cameras. It's brute force but should clear up any issues.

Re: Wrong time on arlo pro

Smarks — Thu, 18 May 2017 16:08:48 GMT

@jguerdat This worked! Thanks so much, appreciate the help!