topic Re: New Arlo Pro user & Account - verification email doesn't arrive! in Arlo Pro

New Arlo Pro user & Account - verification email doesn't arrive!

emmelpg — Tue, 21 Mar 2017 15:17:34 GMT

I'm a new user and have successfully installed my base station and two cameras (hardly difficult). My profile continues to require verification of my email address. However, even though I am clicking the appropriate spot for said email to be sent to me (and I get the message that an email has been sent) this email never arrives so confirmation of the email address is not happening.

Result: I'm up and running but with no feed-back communication - not good.

Peter

Re: New Arlo Pro user & Account - verification email doesn't arrive!

TomMac — Tue, 21 Mar 2017 16:46:08 GMT

Check the email address, check your email server in junk bin... ( who is the email provider ? )

Try a different email address if able in the alert area

Re: New Arlo Pro user & Account - verification email doesn't arrive!

simonpowell — Mon, 03 Apr 2017 17:57:12 GMT

I am having exactly the same problem with my new Arlo Basic setup.

There are no error messages. Using the correct email gives me (This is from my PC - I have also tried doing the confirmation from my Mobile)

"Send email confirmation to MYEMAIL?" - if I click Confirm, it says "Email sent".

If I CHANGE the email, as you suggested to NEWEMAIL, or even NEW EMAIL2, it continues to prompt:

"Send email confirmation to MYEMAIL?" - ie completely does not update at least the confirmation message.

'Sending' it anyway still results in me not receiving email in any account.

Any other suggestions?

Re: New Arlo Pro user & Account - verification email doesn't arrive!

emmelpg — Mon, 03 Apr 2017 18:15:58 GMT

Dear Simon,

The reply I got from TomMac (above) fixed it.

i discovered, following his lead, that my email server was judging all Arlo mail as Junk and binning it. I specified Arlo/Netgear as an acceptable correspondent and the problem went away.

Good luck,

Peter

Re: New Arlo Pro user & Account - verification email doesn't arrive!

simonpowell — Mon, 03 Apr 2017 18:27:42 GMT

Thank you Peter, but I seem to be having no luck there. I have changed my server block/safe list to allow NETGEAR.COM as an acceptable email, and I'm still getting nothing. Would it appear in my Spam/Trash folders if it was blocking them (because there's nothing in those either)?

Simon

Re: New Arlo Pro user & Account - verification email doesn't arrive!

emmelpg — Mon, 03 Apr 2017 18:40:45 GMT

Hi Simon,

Sorry to hear it didn't help, anything else, though, is beyond me as my fix was so "easy".

Best wishes,

Peter

Re: New Arlo Pro user & Account - verification email doesn't arrive!

JamesC — Tue, 04 Apr 2017 16:44:28 GMT

simonpowell,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC