topic Re: My Arlo Pro Base Station is offline since the release of the recent firmware update; what do I d in Arlo Pro

My Arlo Pro Base Station is offline since the release of the recent firmware update; what do I do?

Dougski60 — Thu, 30 Mar 2017 18:11:16 GMT

The app came up and required an update of the base station firmware on 03/30/2017. I said yes, but the base station has not come back on-line.

I am not at the location, so how can I get it back on-line?

Assuming you've more or less "bricked" the base station until I can get on-site, what do I do when I'm there?

(Note it makes zero sense to require a firmware update that could require being at the location pysically... it should be an option one can postpone until an appropriate time.)

...Doug

Re: My Arlo Pro Base Station is offline since the release of the recent firmware update; what do I d

jguerdat — Sun, 02 Apr 2017 13:33:08 GMT

It may have been an issue of the update vs. the recent server problems - hard to say for sure. Updates are generally painless and happen overnight with no issue. I suspect that if you simply power cycle the base, all will be fine.

Because this is a remote installation, it may be worth using something like a WeMo switch to plug the base into so you can remotely power cycle things. It would also be useful to use a UPS/battery backup for your modem, router and base so a power outage doesn't affect your network and Arlo (it's happened before).