topic Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-? in Arlo Pro

Many false audio trips starting today on all cameras? Did new firmware get released or :-?

rustygearhead — Mon, 27 Mar 2017 23:51:13 GMT

I have a four-camera Arlo pro system it has been working fine several months ...

All of a sudden earlier today all of the cameras started generating a high rate of false audio alarms.

I don't quite understand it....

I'm wondering if new firmware / software was recently pushed?

Has anybody else had this issue?

Thanks,

Jim

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

TomMac — Tue, 28 Mar 2017 11:42:14 GMT

Release notes are here for sw updates ... https://community.netgear.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

Yo can compare yours in Settings>device info against the list

Last was the Pro cam in Jan, the base in Nov

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

rustygearhead — Tue, 28 Mar 2017 12:06:12 GMT

Thanks TomMac!

I guess that is NOT my problem ... that would have been too easy 😉

It's very weird ... for months I've had ZERO false alarms and yesterday I probably had 100+ ...

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

jguerdat — Tue, 28 Mar 2017 12:16:12 GMT

Might be worth power cycling the base. If that doesn't help try resetting the cameras by reinserting the batteries in the affected cameras.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

rustygearhead — Tue, 28 Mar 2017 12:27:26 GMT

Ahhhhhhhhhhhhhhhhh thanks!

I've rebooted the base and the camera that is easiest to get to ...

I'll report back 😉

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

rustygearhead — Wed, 29 Mar 2017 02:57:35 GMT

I'm not quite sure why... but rebooting the base seems to have fixed it.......................

Thanks!

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

draku007 — Thu, 30 Mar 2017 15:53:00 GMT

Same here. My livingroom had 250+ audio detections and now my garage is going nuts with audio detections.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

draku007 — Thu, 30 Mar 2017 16:40:32 GMT

I rebooted my station but that didn't help. Rebootking again. I had to lower the autio detection sensitivity from 4 to 3 and I'm still getting some false alerts.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

Kenmor101 — Thu, 30 Mar 2017 16:49:37 GMT

I am having the same problem with my Arlo Pro set of 4, they have been working fine until this morning at 1:35 am, i now have 363 alerts for audio and i have reset everything and even turned audio off and still getting alerts. Can anyone help

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

tinman517 — Thu, 30 Mar 2017 17:16:26 GMT

I turned off my Audio detection, earlier. That appears to work for now.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

rustygearhead — Thu, 30 Mar 2017 18:04:24 GMT

Power cycling my base station fixed it for me...

I'm now thinking that perhaps when I did it that it triggered a firmware upgrade that resolved the issue.

My firmware for the base is now: 1.8.9.0_11528

My cameras are all at: 1.092.0.1_11504

So you might check that?

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

ravenlp — Thu, 30 Mar 2017 18:46:08 GMT

I also had this issue last night, around 4am (PST) my two active cameras started going crazy with audio alerts. It persisted in waves EDIT j/k it's still doing it... I'm 90% sure there were service issues with Arlo at this time. I was awoken by the notifications around 5am and while investigating noticed my base station and cameras going offline and then coming back online a little later. I'm guessing this was Netgear investigating their services issues.

Edit - upon further investigation my girlfriend disarmed the cameras because of the notification, turning them back on now the notifications are still occuring. Welll poop.. guess I'll have to toy around with rebooting things later....

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

Olddog828 — Thu, 30 Mar 2017 19:01:45 GMT

Have the same issue with only one camera (of 4 cameras), started last night and finally turned it off to stop. Have rebooted base, but that did not work either. Will take battery pack out tonight and reboot camera to see if that does it. Will give feed back on that

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

Chillmiester — Thu, 30 Mar 2017 19:24:57 GMT

I'm also having the same problem on one of my H7 cameras. A reboot the base & reinserted the battery and didn't help.

Don't sofware engineers give these a vigorous test before they release an update??

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

JamesC — Thu, 30 Mar 2017 20:41:21 GMT

Earlier today, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

There was a a firmware update release yesterday, you can see the release notes here: Release notes

This update made no changes to audio triggers/sensitivity. If you are experiencing false audio triggers, consider adjusting audio sensitivity down to see if you get the same behavior.

JamesC

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

ravenlp — Thu, 30 Mar 2017 21:45:40 GMT

If so many existing users are reporting false audio triggers after the firmware update, I don't think it's correct to suggest we tweak our audio detection settings. Prior to the firmware update I never received false audio triggers, post firmware update they are happening non-stop. I think it's apparent the firmware update either has bugs or triggered the false detection state after updating. Hopefully pulling the batteries from the cameras will reset whatever is causing this to happen, but in the mean time I hope some engineering resources are being dedicated to investigating why this is happening and/or happened in the first place.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

Kenmor101 — Thu, 30 Mar 2017 22:00:22 GMT

I agree 100% with that.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

Chillmiester — Thu, 30 Mar 2017 22:45:18 GMT

This is a 100% firmware update problem JamesC. I had no problems of false alerts until this morning update. I had that camera exchanged today from H7 to H8 and it's causing false alarms constantly still.

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

JamesC — Thu, 30 Mar 2017 22:45:19 GMT

The original post here was made before the most recent firmware was released. That user also seems to indicate that a base station reboot resolved the issue.

I'm not ruling out the possibility of a firmware related issue but very thorough testing went into this release with many field trial users and none reported audio false triggers.

Please let me know if after a reboot/audio sensitivity adjustment you are still experiencing this issue and I will escalate to engineering for further investigation.

JamesC

Re: Many false audio trips starting today on all cameras? Did new firmware get released or :-?

Chillmiester — Thu, 30 Mar 2017 22:46:34 GMT

See above post JamesC.