topic Re: Offline and Horrible Night vision output..low light in Arlo Pro

Offline and Horrible Night vision output..low light

1775USMC — Mon, 20 Feb 2017 12:20:23 GMT

Arlo Pro.
I just got 3 cams. One IR lights come on but doesnt illuminate anything..i do see a white spot on a leaf but thats it.. My front door one.. Illuminates up to 30 feet..
My other problem. Different cam. Batt drain after 15 min then offline.. WTF.. At first All Great reviews about Arlo.. And then this.. Looks like im not the Only unhappy customer..

Re: Offline and Horrible Night vision output..low light

jguerdat — Mon, 20 Feb 2017 13:47:13 GMT

SOunds like possibly some bad cameras. IR illumination is short range and how it shows up depends on the surroundings and other lighjts in the area. However, if the camera has a night vision issue, all bets are off. Swap the cameras to see if the issue stays with the camera.

Battery life can be either an issue with the camera or the battery. You can swap batteries between cameras but the end result is the same. You'll either need to open a case with support or swap the system at the store.

Re: Offline and Horrible Night vision output..low light

1775USMC — Tue, 21 Feb 2017 00:34:08 GMT

I tried.. I only have one the works great..i charged one.. It was 97% all day until nightfall the boom.. Off line..the other no Nightvision.. I even put it next to my motionlights.. And still nothing..

Re: Offline and Horrible Night vision output..low light

1775USMC — Tue, 21 Feb 2017 00:34:54 GMT

Spelling is bad.. Damn auto correct..lol

Re: Offline and Horrible Night vision output..low light

jguerdat — Tue, 21 Feb 2017 00:56:26 GMT

Offline can be WiFi connection to the base but just at night doesn't make sense. The quick thing to do is to swap the system at the store. Otherwise open a case with support.

Re: Offline and Horrible Night vision output..low light

1775USMC — Tue, 21 Feb 2017 01:15:14 GMT

I bought it off Amazon.. And all my boxes were thrown away.. How do you swap at the store??what store is that??

Re: Offline and Horrible Night vision output..low light

jguerdat — Tue, 21 Feb 2017 13:57:11 GMT

Contact Amazon and ask for a replacement due to defect. Typically they ship out immediately and give you some time to return your product so you can use the new box for the old camera/system. Or just pack it in your own proper container to return - the box really isn't necessary.

Re: Offline and Horrible Night vision output..low light

1775USMC — Wed, 22 Feb 2017 17:48:55 GMT

So i got tired of all the..Try to open the doors and remove the battery. Reset.. Switch cameras. Etc. So i contacted Amazon.. They in NoWay will ship a New system and give me time to return.. I returned and waiting for a New system. If it happens again. I will just return and get a hard wire system.. So now im Really in the Black.. No security.. No nothing. Hopefully crooks dont return..

Re: Offline and Horrible Night vision output..low light

Comatose — Fri, 31 Mar 2017 17:36:16 GMT

I recently purchased a 4-camera kit from bestbuy.. 1 of the cameras exhibited the exact same problem described here. Its as if it was not picking up the IR lights or something.

Was very close to returning the camera until I noticed that its FW version was not updated like the rest of the cameras. For whatever reason it was not getting notified of a FW update, until I deactivated/removed the camera, and re-added it to the system. Now with the latest FW as of this date (1.092.0.1_11504) its working marvelously!