topic Re: My Arlo camera is offline in Arlo Pro

My Arlo camera is offline

normal1983 — Thu, 30 Mar 2017 11:36:00 GMT

My system has had issues since this morning. All green lights on the base station one moment then center amber light the next. my app says my device is not connected and is offline. I also have arlo wirefree cameras and the app says getting status and won't let me disarm the cameras. What gives?

Re: My Arlo camera is offline

surfer1000 — Thu, 30 Mar 2017 11:44:55 GMT

There are a few other topics already covering this problem

Re: My Arlo camera is offline

Sportster1200 — Thu, 30 Mar 2017 11:55:29 GMT

Yup. Outage. I see all the other threads about it.

Re: My Arlo camera is offline

DJewell — Thu, 30 Mar 2017 11:56:26 GMT

I am having the same issue. Cameras not working. Base station middle light (internet connection) is amber. Tried unplugging/plugging back in. All lights green for about 1-2 minutes, then middle light goes back to amber.Internet connection is good on all other devices (computer,cell phones,TV, etc... Sent e-mail to Arlo/Netgear. I have had mine for about 3 months without any issues.

Re: My Arlo camera is offline

chuck159 — Thu, 30 Mar 2017 12:15:07 GMT

Having same issue about 2 times per week. All other wireless devices work fine but Arlo is offline UNTIL I reboot the router or turn on my PC TOWER. As soon as I turn on the PC Arlo immediately starts working. what goes?

Re: My Arlo camera is offline

jguerdat — Thu, 30 Mar 2017 12:47:28 GMT

Too many threads saying the same thing.

http://downdetector.com/status/aws-amazon-web-services/map/ shows AWS having problems.

Re: My Arlo camera is offline

chuck159 — Thu, 30 Mar 2017 22:10:10 GMT

jguerdat

Guru

Posts: 9,156

Registered: ‎2015-02-17

Re: My Arlo camera is offline[ New ]

‎2017-03-30 08:47 AM

Too many threads saying the same thing.

BUT, Everything works Except ARLO PRO. I can look up my family history online for 2 hours BUT Arlo Pro is still OFFLINE.

Re: My Arlo camera is offline

yeebee29 — Thu, 30 Mar 2017 23:11:48 GMT

Same thing with mine but I just purchased mine and have only been testing it out for a couple of days. I thought it was because I was connecting mine to a WiFi extender with an ethernet port, but reading all these posts, I am thinking maybe it is a larger issue. Hopefully they find a solution! 🙂

Re: My Arlo camera is offline

JamesC — Thu, 30 Mar 2017 23:44:48 GMT

Earlier today, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC

Re: My Arlo camera is offline

jguerdat — Fri, 31 Mar 2017 12:55:03 GMT

chuck159 wrote:

BUT, Everything works Except ARLO PRO. I can look up my family history online for 2 hours BUT Arlo Pro is still OFFLINE.

Still? Things should be back to normal. You may need to pop the battery out and reinstall to get the camera working.

Re: My Arlo camera is offline

Sportster1200 — Fri, 31 Mar 2017 16:21:06 GMT

I didn't have to remove the batteries but I did have to "remove" the base station device in the app, then have the app redetect it and finally pair the cameras again. All well.

Re: My Arlo camera is offline

16315 — Sat, 24 Jun 2017 14:06:13 GMT

One of my Arlo camera's batteries were low so I changed them. The camera went offline as well. When I put in the new batteries the camera blinked alternating blue/amber lights. I have read that this is a firmware update. The problem is the lights blinked alternating over night which seems to be too long to me.

I have tried reinstalling the batteries, resyncing the camera, deleting the camera and readding it. Nothing seems to work. As soon as I close the door on the battery compartment, it starts the alternating blue/amber light process and never stops.

Anyone have any insight?

Re: My Arlo camera is offline

jguerdat — Sun, 25 Jun 2017 12:46:44 GMT

Open a case with support using the Contact Support link at the bottom here.