topic Re: Base Unit Offline - All lights are green in Arlo Pro

Base Unit Offline - All lights are green

AgentL — Thu, 30 Mar 2017 04:23:57 GMT

Several times I have unplugged both cable for one minute, pressed on/off button, held reset for 10 seconds. All three lights turn green yet says base unit is offline. Help?! Please.

Re: Base Unit Offline - All lights are green

surfer1000 — Thu, 30 Mar 2017 08:41:25 GMT

I get this a lot too, but have noticed the cameras still do record

Re: Base Unit Offline - All lights are green

RoyMilano — Thu, 30 Mar 2017 10:28:45 GMT

I'm Having the same issue. The app and web interface says that i am offline.

I rebooted the base station and now the web lite is amber saying that is has no connectivity to the server. I checked my internet service and even switched the ethernet port to no avail.

looks like the arlo servers are down

Re: Base Unit Offline - All lights are green

Installer — Thu, 30 Mar 2017 10:37:05 GMT

This has happened a couple times lately. Looks like they would email you from a seperate server and tell you it's down. Its frustrating not being able to turn on/ cameras.

Re: Base Unit Offline - All lights are green

Cliegal — Thu, 30 Mar 2017 10:46:30 GMT

My system is still offline. If they are having an issue an email headsup or a notice on the website would be nice. I wasted a lot of time this morning trying to get the cameras and base station back online.

Re: Base Unit Offline - All lights are green

surfer1000 — Thu, 30 Mar 2017 11:15:59 GMT

Mine has been offline for hours now, 3 green lights, reset still 3 green lights, whats going on? Can we have some info please netgear?

Re: Base Unit Offline - All lights are green

Vikeologist — Thu, 30 Mar 2017 11:20:08 GMT

I have the same issue. Arlo app said I was offline, so I rebooted the base unit, now the internet light is amber. Now the App says 'we;re sorry, Arlo is currently unavailable. Please try again later.'

Re: Base Unit Offline - All lights are green

surfer1000 — Thu, 30 Mar 2017 11:22:30 GMT

Yes I'm getting that now aswell

Re: Base Unit Offline - All lights are green

Howster69 — Thu, 30 Mar 2017 11:44:23 GMT

I am having the same issue this morning. A notification would be nice when system is going offline. Any idea when service will be restored?

Re: Base Unit Offline - All lights are green

Hunter1974 — Thu, 30 Mar 2017 12:11:42 GMT

Same issue here. Amber internet light. Any idea of the problem?

Re: Base Unit Offline - All lights are green

Maggiele — Thu, 30 Mar 2017 12:27:15 GMT

Same here for me. Very frustrating. A message would have been nice. Anyone know what's going on?

Re: Base Unit Offline - All lights are green

jguerdat — Thu, 30 Mar 2017 12:45:20 GMT

http://downdetector.com/status/aws-amazon-web-services/map/ shows US and UK, where our servers tend to be, are having issues.

Re: Base Unit Offline - All lights are green

ramilec — Thu, 30 Mar 2017 13:14:52 GMT

Hello??? Anyone out there? I have tried calling the 408 phone number and it isn't working. My base goes offline then online then off again. Tried unplugging it, restarting it with no luck. I see otherts are having this same problem. I call Gearhead support and they are not able to connect me to Arlo support.... phones are down or something. Is anyone there to fix this issue?? Does anyone know there is a problem?? Please respond??

Re: Base Unit Offline - All lights are green

jguerdat — Thu, 30 Mar 2017 13:40:06 GMT

See my post just above yours. It was a server problem that seems to have been resolved. Or maybe not.

Re: Base Unit Offline - All lights are green

AgentL — Thu, 30 Mar 2017 15:46:20 GMT

I am in CANADA.

Re: Base Unit Offline - All lights are green

jguerdat — Thu, 30 Mar 2017 17:43:44 GMT

And you think Canada doesn't use the same transatlantic cables? The issue didn't seem to be tightly isolated.

Re: Base Unit Offline - All lights are green

surfer1000 — Thu, 30 Mar 2017 17:46:02 GMT

Not resolved for me in UK, this is getting near to 24hrs now for me.

Re: Base Unit Offline - All lights are green

JamesC — Thu, 30 Mar 2017 18:07:02 GMT

Earlier today, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

Thank you for being part of the Arlo Family!

JamesC

Re: Base Unit Offline - All lights are green

OffTarget — Thu, 30 Mar 2017 18:15:29 GMT

I'm still having these issues and would like this resolve, I've only had the system for less than 1 week, not thinking I made a good purchase

Thanks

Re: Base Unit Offline - All lights are green

AgentL — Thu, 30 Mar 2017 18:18:07 GMT

Just restarted again. I'm still having issues