topic Re: Arlo Pro - no motion detection in Arlo Pro

Arlo Pro - no motion detection

karolbe — Thu, 30 Mar 2017 14:44:57 GMT

Helllo

I bought 2 Arlo Pro cameras and one of them works fine, it detects motion, but the second one does not. The motion detection test does not cause the orange leds to blink, however I can connect to the camera, I can see live view or use sound detection - only motion detection is faulty. I tried removing batteries, resetting camera, the base station and it simply does not work.

Is there anything else I could try? I bought it while I was in US so I am unable to easily return the product.

Thanks

Karol

Re: Arlo Pro - no motion detection

TomMac — Thu, 30 Mar 2017 16:07:18 GMT

Go to MODE, use ARMED to put the cameras in motion detect mode

Go to live screen, check top of cameras for the Running Man... if the camera is ARMED for motion detect, running man should be BLACK, if gray the camera is disarmed and will not detect motion

Re: Arlo Pro - no motion detection

karolbe — Thu, 30 Mar 2017 18:32:47 GMT

I tried that and didn't help. The running man is black, the same as on the second camera which works fine.

Re: Arlo Pro - no motion detection

jguerdat — Thu, 30 Mar 2017 19:35:25 GMT

Open a case with support using the Contact Support link at the bottom here or swap at the store.