topic Re: Arlo Pro cameras and base in Arlo Pro

Arlo Pro cameras and base

Charliehoss58 — Thu, 30 Mar 2017 12:54:30 GMT

My cameras have worked fine for months now. Today when trying to disarm I kept getting a checking status and then a offline message. I have Internet and cameras are still seeing motion even though it's saying offline. I've tried resetting unit which didn't help. Can someone tell me what could be wrong

Re: Arlo Pro cameras and base

jguerdat — Thu, 30 Mar 2017 13:43:00 GMT

Check all the other threads here from this morning about a server issue. My system seems to be working fine now.

Re: Arlo Pro cameras and base

tinman517 — Thu, 30 Mar 2017 13:47:06 GMT

My system is working fine, now.

This is the second time, in as many weeks, that this issue has occurred. Users need an explanation.

Re: Arlo Pro cameras and base

jguerdat — Thu, 30 Mar 2017 14:00:32 GMT

The explanation is that the AWS servers were having a problem. That's beyond Netgear's capability - it's an Amazon thing.

Re: Arlo Pro cameras and base

JamesC — Fri, 31 Mar 2017 15:30:08 GMT

Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC