topic Re: "Getting Status" message and "Base Station Offline" UPDATE in Arlo Pro

"Getting Status" message and "Base Station Offline" UPDATE

Jabroni — Fri, 17 Mar 2017 06:11:44 GMT

JUST A FYI...

Ive spoken to customer support. They are aware of the issue and have been for about the last hour.

Next level support is working on it and should have a fix soon.

Re: "Getting Status" message and "Base Station Offline" UPDATE

Jlenderking — Fri, 17 Mar 2017 06:29:17 GMT

I've been trying to get my system back on and even purchased a new base and more cameras and now they don't work too... I want to have security... Please fix soon!

Re: "Getting Status" message and "Base Station Offline" UPDATE

shawnwells01 — Fri, 17 Mar 2017 15:59:17 GMT

My base station was saying getting status and now saying offline the three green lights were coming on know only two can't seem to connect to cameras since 9 pm last night

Re: "Getting Status" message and "Base Station Offline" UPDATE

JamesC — Fri, 17 Mar 2017 19:22:27 GMT

Late last night we deployed server upgrades that may have resulted in a small number of users experiencing an issue accessing their system. This should now be resolved. Please let me know if you are still experiencing any issues.

JamesC

Re: "Getting Status" message and "Base Station Offline" UPDATE

jfdimatteo — Fri, 17 Mar 2017 21:24:59 GMT

still no status

Re: "Getting Status" message and "Base Station Offline" UPDATE

JamesC — Mon, 20 Mar 2017 16:37:25 GMT

jfdimatteo,

Consider rebooting your base station using the on-off button. Allow the base to come back online with a solid green power and internet LED and try again. Are you still seeing the same behavior?

JamesC

Re: "Getting Status" message and "Base Station Offline" UPDATE

jfdimatteo — Mon, 20 Mar 2017 17:25:41 GMT

I have already rebooted my base my router and my cameras about five times still nothing

Re: "Getting Status" message and "Base Station Offline" UPDATE

jfdimatteo — Mon, 20 Mar 2017 17:26:13 GMT

The base will not connect to the router I have no Wi-Fi everything else in the house works

Re: "Getting Status" message and "Base Station Offline" UPDATE

jguerdat — Mon, 20 Mar 2017 20:17:36 GMT

What do the LEDs show, including color?

Re: "Getting Status" message and "Base Station Offline" UPDATE

jfdimatteo — Mon, 20 Mar 2017 21:49:32 GMT

I already tried that 5 time. I have rebooted everything possible

Re: "Getting Status" message and "Base Station Offline" UPDATE

jfdimatteo — Mon, 20 Mar 2017 21:50:10 GMT

All the LED lights are green all three of them but not the one for the Wi-Fi

Re: "Getting Status" message and "Base Station Offline" UPDATE

jguerdat — Tue, 21 Mar 2017 13:48:29 GMT

There should only be 3 green LEDs, from the left - power, Internet, and camera. Nothing else should be lit. Your home WiFi has nothing to do with the wireless cameras. Since you seem to have all 3 lit properly, it appears to be something about your viewing connection to the servers. Are you using the app or a browser? Have you tried the other? Try reinstalling the app and restarting your phone. If using a browser, try a different one.

Re: "Getting Status" message and "Base Station Offline" UPDATE

RTSENG — Thu, 30 Mar 2017 10:47:50 GMT

i have the same problem. My Arlo has not been used for a while and I powered them up last night - now my base station is constant;y "Getting Status" then go offline.

Re: "Getting Status" message and "Base Station Offline" UPDATE

Parlin — Thu, 30 Mar 2017 11:19:44 GMT

Have been trying to connect for the last hour. No success. When will this issue be fixed.

Arlo System Down???

shereenhs — Thu, 30 Mar 2017 11:20:25 GMT

Arlo system up the spout! Cameras wont refresh, app hangs on mode change, then advises that the mode was not applied (2601), then get error message "we are sorry the messenging service is currently down, please try again". Have restarted, re booted, reset, switched off etc etc etc - system still not working!!!! Can't access the base station settings via the online account, they have completely disappeared, as wanted to check firmware details to ensure up to date. All in all, a mess....

Re: "Getting Status" message and "Base Station Offline" UPDATE

Psv2363 — Thu, 30 Mar 2017 11:40:29 GMT

Im having same issues . It says getting staues and then say offline. I have 2 green bars and the middle one is yellow on the base unit. On my app it says base unit offline. I have internet in the rest of the house. My arlo system did an update lastnight.

Re: "Getting Status" message and "Base Station Offline" UPDATE

Psv2363 — Thu, 30 Mar 2017 11:44:08 GMT

System just came back up.......

Re: "Getting Status" message and "Base Station Offline" UPDATE

surfer1000 — Thu, 30 Mar 2017 11:50:03 GMT

Not for me it hasn't!

Re: "Getting Status" message and "Base Station Offline" UPDATE

whtciv2k — Thu, 30 Mar 2017 11:51:36 GMT

their cloud servers appear to be coming online slowly around the US. i'm mid atlantic area east coast and mine came back online at 7:30am. another user reported theirs came online at 7:43am and slowly more and more individuals are confirming they are able to connect again. give it a bit more time.

Re: "Getting Status" message and "Base Station Offline" UPDATE

whtciv2k — Thu, 30 Mar 2017 11:55:24 GMT

Netgear Support, this is completely unacceptable. I am also a systems engineer and even if i know nothing may happen, i always cover myself by sending out alerts to let users know what's happening and possible issues that may arise. you'd save yourself a lot of headache and people would certainly appreciate it if you all let us know via a simple email that something is occurring. otherwise, i would not have spent the last 1.5 hours troubleshooting my camera system which was actually working perfectly fine and your cloud that was having issues.