topic Re: Arlo pro Batteries in Arlo Pro

Arlo pro Batteries

BKPK — Mon, 27 Mar 2017 15:40:16 GMT

Very unhappy with this product. Batteries rechargeable are worthless. Initially happy with camera. Said to recharge batteries, was plugged into electrical plug would not charge. Purchased new battery 50$ put in camera plugged into electric to charge as stated in directions. Worked ONE time then said charge batteries. No instructions on batteries and recharging. Any help will be appreciated.

Re: Arlo pro Batteries

TomMac — Mon, 27 Mar 2017 17:09:47 GMT

Have you contacted Netgear Support to assist you with this problem?

Normally, you insert the battery pack and then use the adapter and cables... full charge takes aprox 2.5-3 hrs if very low.

If in the SETTINGS for the camera you have turned on the LED , when charged fully, it stays on in Blue

Re: Arlo pro Batteries

JamesC — Tue, 28 Mar 2017 17:25:56 GMT

BKPK,

Are you using the charging cable and power adapter that came with the Arlo Pro? If you are, this could mean there is an issue with the camera/charging cable. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC