topic Arlo Pro Wire-Free Speaker only working in Browser in Arlo Pro

Arlo Pro Wire-Free Speaker only working in Browser

Cornyb304 — Sat, 25 Mar 2017 01:18:21 GMT

I just purchased the Arlo Pro 2 camera system. I have been unable to get the speaker to work via the app for iPhone (6S Plus running latest firmware). My iMac runs the speakers just fine. I have checked to make sure my speaker was enabled, that my mic was enabled for that app, and I have hard reset the system twice, reinstalled the cameras twice, and re-downloaded the app multiple times. Still not even a sound, not just "low volume", simply no volume. Has there been any update on these issues. Combing through previous threads give me the impression many people have experienced the issue, but I could not find a definitive answer to this question. Any help would be greatly appreciated. I have enjoyed every other part of the system, but this is a feature I was very much looking forward to.

Re: Arlo Pro Wire-Free Speaker only working in Browser

jguerdat — Sat, 25 Mar 2017 13:04:44 GMT

It's a known problem with mobile devices since you can't adjust mic gain like you can on a computer. I have an open ticket on this that was recently going to be closed but remains open after I noted that the problem still exists. I was told it's a hardware problem which seems likely - the phone simply has limited adjustments. The latest Android app is better but still not at computer levels. I doubt there will be a solution unless something can be made to work with phone mic levels.

Re: Arlo Pro Wire-Free Speaker only working in Browser

TomMac — Sat, 25 Mar 2017 13:37:14 GMT

One user recently stated it worked using her ear buds / mic but not directly ( think is was android ) but if you have a set it would be worth a try...

Also turn off you "privacy mode" for voice and/or test with speaker phone on