topic Re: Homekit Reset Token in Partner Integrations

Homekit Reset Token

Collin_carter — Sat, 31 Oct 2020 14:40:39 GMT

My base is not discoverable when trying to connect to HomeKit.

Can you send me another token reset request to my base station? Thanks,

Re: Homekit Reset Token

JamesC — Mon, 02 Nov 2020 17:20:49 GMT

Collin_carter,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Homekit Reset Token

Collin_carter — Tue, 17 Nov 2020 18:54:01 GMT

This happens again. Can you send me a reset token again. Thank you

Re: Homekit Reset Token

JamesC — Wed, 18 Nov 2020 17:07:47 GMT

Collin_carter,

JamesC

Re: Homekit Reset Token

krelie — Wed, 18 Nov 2020 20:44:39 GMT

HomeKit integration stopped working. Can you please send a reset token?

Thank you.

Re: Homekit Reset Token

JamesC — Thu, 19 Nov 2020 19:01:13 GMT

krelie,

JamesC

Re: Homekit Reset Token

la3541 — Tue, 24 Nov 2020 22:41:34 GMT

Can you send a reset token to me as well? No response from homekit.

Re: Homekit Reset Token

Joshaston — Thu, 26 Nov 2020 23:03:32 GMT

Hi! Can you send a HomeKit reset token to my base station? I lost access to the “home” setup in my HomeKit and had to setup another one. Now I’m not able to see my HomeKit connection , reset it or access it. Thank you!

Re: Homekit Reset Token

ShayneS — Mon, 30 Nov 2020 16:41:33 GMT

Hi @la3541

May I ask which base station you would like the token reset for?

Re: Homekit Reset Token

ShayneS — Mon, 30 Nov 2020 16:43:18 GMT

Hi @Joshaston

Your token for the VMB4000 has been reset.

Re: Homekit Reset Token

schreiman — Mon, 07 Dec 2020 20:46:41 GMT

James, can you please send the reset token? I went through support and of course they suggested remove/reset the device, which I foolishly followed despite the hundreds of messages with the same problem, and all the same resolution - you kindly sending out reset tokens... Of course, remove/reset failed. Can you please tell support to stop sending out that recommendation as well?

Re: Homekit Reset Token

Joshaston — Wed, 09 Dec 2020 00:11:30 GMT

This 100% solved my problem. Thank you!

Re: Homekit Reset Token

schreiman — Wed, 09 Dec 2020 00:42:48 GMT

Please send a reset token... pretty please.

Re: Homekit Reset Token

schreiman — Wed, 09 Dec 2020 17:51:18 GMT

Hello, anyone?

Re: Homekit Reset Token

jcg34534 — Thu, 10 Dec 2020 03:56:28 GMT

Could I please request a reset token as well?

Re: Homekit Reset Token

JamesC — Fri, 11 Dec 2020 17:10:10 GMT

schreiman, jcg34534

JamesC

Re: Homekit Reset Token

Sakerasu — Sat, 12 Dec 2020 18:07:49 GMT

James -- Hello I am stuck on Discovering Device when I try to do HomeKit Integration. Can I have my token reset? That seems to be the easiest way to fix the issue.

VMB4000r3

Re: Homekit Reset Token

Kendallthomas88 — Sun, 13 Dec 2020 18:53:09 GMT

Could I please get a token reset as well.. I cannot discover my device.

Re: Homekit Reset Token

JamesC — Mon, 14 Dec 2020 17:09:18 GMT

Sakerasu, Kendallthomas88

JamesC

Re: Homekit Reset Token

Adam_m_h — Tue, 22 Dec 2020 21:24:40 GMT

Hi, could I have a token reset as well? Is there a way to perform this myself?