topic Re: HomeKit connection in Partner Integrations

HomeKit connection

Salsajoe — Thu, 26 Nov 2020 14:59:41 GMT

I’m trying to connect my arlo to home kit following the instructions posted here and it doesn’t work for me. I don’t see HomeKit as an option when I look at the base station per the instructions

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-camera-to-Apple-HomeKit

Re: HomeKit connection

ShayneS — Mon, 30 Nov 2020 19:22:08 GMT

Hi @Salsajoe

I have reset your Base Station token, can you try & add your base once more.

Re: HomeKit connection

Salsajoe — Mon, 30 Nov 2020 19:41:56 GMT

Shayne,
Thanks for doing that. I’m still unable to connect to Apple Home and I don’t see the options laid out on the forum to link to Apple home without the HomeKit code. Is there something that I am missing ?

Re: HomeKit connection

ShayneS — Mon, 30 Nov 2020 19:58:58 GMT

Were you able to get this far? Tap Settings > My Devices.Select an Arlo base station.Tap HomeKit. What happened after you tried this method?

Re: HomeKit connection

Salsajoe — Mon, 30 Nov 2020 21:28:40 GMT

I don’t get that far. Home kit doesn’t show at all when I go to the Arlo app then settings then base station. It just shows my current arlo devices. The Apple home app recognizes the arlo base station but is asking for the home kit setup code but there is nothing on the box or on the documents that came with the Arlo. So I feel I’m in a loop. Does that help?

Re: HomeKit connection

ShayneS — Mon, 30 Nov 2020 21:37:31 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

jrmyles — Mon, 30 Nov 2020 21:45:10 GMT

Could I also get this magical reset token? My cameras had integrated into my Homekit well and were working for a few weeks when they all of the sudden weren't responsive in homekit but were fine in Arlo app. Can't get either one to re-recognize the base station. I would really like to continue using the automations I had set up to work with my cameras...

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

jrmyles — Mon, 30 Nov 2020 21:46:55 GMT

VMB4000r3

Re: HomeKit connection

jrmyles — Mon, 30 Nov 2020 21:52:47 GMT

VMB4000r3

Re: HomeKit connection

ShayneS — Mon, 30 Nov 2020 23:03:17 GMT

Hi @jrmyles

Go ahead and reboot your base station and try again, I have reset this for you.

Re: HomeKit connection

jrmyles — Mon, 30 Nov 2020 22:34:26 GMT

@ShayneS that seems to have worked!! Thanks

Re: HomeKit connection

IanPB — Thu, 08 Apr 2021 07:56:51 GMT

I seem to be having the same problem that others have had with this in that I can access all my Arlo devices via the Arlo app, but Homekit doesn't appear in the app under the VMB4000(r3) device menu. I have reset the base station, and connected my phone to the wireless network being broadcast by the router that the base station is connected to.

Re: HomeKit connection

ShayneS — Thu, 08 Apr 2021 16:16:21 GMT

HI @IanPB

I have reset your Base Station token, can you try & add your base once more.

Re: HomeKit connection

Salsajoe — Thu, 08 Apr 2021 17:57:07 GMT

Is there an opportunity to reset mine again. Also, mine came from Costco are there any limitations with that?

Re: HomeKit connection

trh61 — Sun, 11 Apr 2021 18:17:45 GMT

I'm also not able to see a HomeKit option in the base station settings. I'm using a VMB4500r2 with firmware level 1.16.5.6 and Arlo app version 3.1

Re: HomeKit connection

ShayneS — Mon, 12 Apr 2021 20:48:36 GMT

Hi @trh61

I have reset your Base Station token, can you try & add your base once more.

Re: HomeKit connection

trh61 — Tue, 13 Apr 2021 02:43:34 GMT

Hi, still don't see HomeKit option. I tried restarting, as well as removing and adding the base unit (and all the attached devices).

Re: HomeKit connection

ShayneS — Tue, 13 Apr 2021 17:11:52 GMT

@trh61

Did you perform a factory reset on your SmartHub?

I just reset your token again, please try and look for the HomeKit option under Settings > My Devices.

Thanks

Re: HomeKit connection

IanPB — Tue, 13 Apr 2021 20:32:49 GMT

Hi ShayneS,
I’m still unable to see HomeKit in the base station config. Any other suggestions?

Re: HomeKit connection

ShayneS — Tue, 13 Apr 2021 22:22:32 GMT

Hi @IanPB

Can you remove > Re-install your app to the latest version of the Arlo mobile app v3.2 > Reboot your phone then tar again?