topic Arlo not recording motion and video. Solution? in Partner Integrations

Arlo not recording motion and video. Solution?

Trolau — Sat, 28 Nov 2020 19:52:54 GMT

My Arlo Pro cameras wont record motion or video... I have struggled with this randomly since I migrated from classic Smartthings app to the new Smartthings App early October.
The last 2 weeks it started to be all 5 Arlo pro cameras that doesnt do anything.
My setup:
- Arlo always “armed”
- Smartthings configured to enable/disable cameras

I have tried:
- removing battery and inserting again
- restarted arlo base station
Nothing helped.
I can still view live video and so.

I have been using my cameras since 2017 and never experienced issues. First time for me in this community. Frustrating I must admit.

Tried searching the community for a solution without luck.

Any ideas?

Re: Arlo not recording motion and video. Solution?

ShayneS — Mon, 30 Nov 2020 21:58:33 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo not recording motion and video. Solution?

elzalarue — Mon, 21 Dec 2020 04:42:21 GMT

@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

OK will do - thank you