topic Apple Homekit stuck at "Discovering your device. Please Wait" in Partner Integrations

Apple HomeKit stuck at "Discovering your device. Please wait."

slash128 — Fri, 25 Sep 2020 16:48:16 GMT

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

HomeKit Set up Stuck at Discovering your device. Please Wait.

Michaelheyn — Sun, 27 Sep 2020 21:53:08 GMT

What can be done to fix this and get past “Discovering your device. Please Wait.”

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

mkhongk — Mon, 28 Sep 2020 16:24:52 GMT

Same problem here! Very frustrated with the product. Was trying to reach customer service. Spent almost 1 hr on hold and finally gave up and asked for a call back. That was last Monday. I’m still waiting for a call from Arlo. Not working with Homekit anymore - which was the main reason i bought these cameras. Horrible customer service and product not to the standard I expected for what I paid.

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

JessicaP — Mon, 28 Sep 2020 21:15:20 GMT

Hi slash128,

Which Base Station/SmartHub model are you having the issue when trying to set up Apple HomeKit?

Hey mkhongk, Michaelheyn,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

slash128 — Mon, 28 Sep 2020 21:33:58 GMT

Hi Jessica, it is the VMB4540. Thank you.

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

Michaelheyn — Mon, 28 Sep 2020 23:01:27 GMT

That has resolved the issue with adding to HomeKit.

Thanks.

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

mkhongk — Tue, 29 Sep 2020 12:25:10 GMT

Thank you Jessica! The reset token fixed it. I was able to set up Homekit.

Thanks,

Michael

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

slash128 — Tue, 29 Sep 2020 14:27:54 GMT

Any luck resetting my VMB4540, Jessica?

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

JessicaP — Tue, 29 Sep 2020 15:23:17 GMT

Hey slash128,

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

slash128 — Tue, 29 Sep 2020 17:05:59 GMT

Hi Jessica, it is working again, thank you. I also have a VMB4000. Should that work with HomeKit? If so, would you please send a reset token to that one as well?

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

JessicaP — Tue, 29 Sep 2020 21:59:03 GMT

You should be able to set up HomeKit with the Base Station or SmartHub that you have 🙂

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

slash128 — Tue, 29 Sep 2020 22:57:04 GMT

Ok, is there something special I need to do with it? When I try to add it I get an error that it is not able to be added. It is on the latest firmware. I am referring to the VMB4000 specifically. The VMB4540 is working since you sent the reset token. Does the VMB4000 also need a reset token, or ?

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

JessicaP — Wed, 30 Sep 2020 15:37:57 GMT

Make sure to reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Arlo setup on Homekit - require token reset

CopilotUK — Sat, 03 Oct 2020 09:16:28 GMT

I am unable to reconnect my Arlo to Homekit - the process freezes at the detect devices stage. Reading the forums the corrective action appears to be "reset token" on my device. How do I do that? Can it be done remotely by Alro support? Thanks

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

slash128 — Sun, 04 Oct 2020 15:33:16 GMT

I was out there yesterday and tried but it did not work. It was still stuck on "Discovering your device. Please wait." Did you send a reset token to the second base station?

ArloPro2 setting up Homekit stuck at discovering

Stephen_L — Mon, 05 Oct 2020 07:01:53 GMT

Hi,

I'm having an issue setting up HomeKit for my device (VMB4000r3, FW:1.16.3.2_3563_6cd3d19). I've restarted my base station multiple times, but it didn't work. I've seen that the only solution is to get a token reset request. Please help!

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

JessicaP — Mon, 05 Oct 2020 21:19:55 GMT

Yes, I sent a token request to your second base station. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo setup on Homekit - require token reset

JessicaP — Mon, 05 Oct 2020 21:29:43 GMT

Hi CopilotUK and Stephen_L,

HomeKit stopped working

m1jacob — Sat, 10 Oct 2020 06:44:16 GMT

HomeKit stopped working. Can I get a token reset please?

Re: Arlo setup on Homekit - require token reset

kenfield — Sun, 11 Oct 2020 07:07:28 GMT

I have been trying to get my Arlo Pro to integrate with Homekit since the beginning to no avail.

If a token reset is what's needed I would appreciate one sent please.