topic Re: Apple HomeKit stuck “discovering your device. Please Wait” in Partner Integrations

Apple HomeKit stuck “discovering your device. Please Wait”

aifreedom — Sun, 04 Oct 2020 03:34:01 GMT

I am trying to connect my Arlo Ultra base station VMB4000r3 with firmware 1.16.3.2_3563_6cd3d19 to Apple Homekit. It worked before. But somehow it stopped working and I couldn’t get it added back to my HomeKit. I have restarted the base station many times, and after hitting the Set up button, it is just stuck on "Discovering your device. please wait.”

Please help!

Re: Apple HomeKit stuck “discovering your device. Please Wait”

ShayneS — Tue, 06 Oct 2020 17:16:54 GMT

Hi @aifreedom

Are you still experiencing this issue with setting up your SmartHub with HomeKit?

Re: Apple HomeKit stuck “discovering your device. Please Wait”

aifreedom — Tue, 06 Oct 2020 17:18:13 GMT

Yes

Re: Apple HomeKit stuck “discovering your device. Please Wait”

ShayneS — Tue, 06 Oct 2020 17:21:42 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support