topic Amazon Echo show can’t show video. Shows camera is not responding. Works fine on Arlo app. in Partner Integrations

Amazon Echo show can’t show video. Shows camera is not responding. Works fine on Arlo app.

Aoscos — Wed, 23 Sep 2020 16:03:59 GMT

When I ask Alexa to show me the cameras, Alexa says that the camera is not responding, that check the network connection and power supply.
When I go to Arlo App, there is not problem to access the cameras, all is working well.

Re: Amazon Echo show can’t show video

Aoscos — Tue, 22 Sep 2020 18:50:29 GMT

I’ve disconnect the base station, the Amazon echo show and I’ve disabled the skill and nothing works....

Re: Amazon Echo show can’t show video

JessicaP — Wed, 23 Sep 2020 16:04:30 GMT

Hey Aoscos,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Amazon Echo show can’t show video

hipphop — Fri, 02 Oct 2020 22:55:31 GMT

I am in same boat. My Echo Show stopped showing Arlo camera. Alexa tells me, “Sorry, I didn't find a device called {Arlo}” even though the skill was enabled and working before.

Re: Amazon Echo show can’t show video

Aoscos — Fri, 02 Oct 2020 23:18:15 GMT

Hi hipphop,

I’ve just fix the problem. You need to do the next steps:
1. Disable the skill in Alexa App
2. Make a factory reset in the echo show: Go to Settings (slide down screen and the icon is on your left) > Device Options > Reset to factory Defaults > Reset but retain Smart home Device Connections
3. Wait until the reset ends and enable the skill again
This steps works for me, good luck!