No connection to Smartthings

GC888 — Wed, 12 Aug 2020 08:43:29 GMT

New to Arlo and Smart Things

Have set up 2 cameras so far which worked fine with SmartThings (ST) system.

Everything worked well

Then yesterday both disappeared from ST dashboard.

Tried to add them back as cameras but Arlo is telling ST there are no devices connected!

Both cameras work fine on the Arlo App and the ST system works fine by itself - just not together.

Tried rebooting, deleting and adding them back but nothing appears induce them to connect!

This is obviously a pain as they were purchased as 'the' camera to work with ST!

Everything has the latest firmware updated 2 days ago on installation.

Any ideas welcome

Thanks

Re: No connection to Smartthings

JessicaP — Thu, 13 Aug 2020 14:13:03 GMT

Hi GC888,

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.