topic Re: Reset Token - HomeKit Not Connecting in Partner Integrations

Reset Token - HomeKit Not Connecting

R4nd0m70 — Wed, 05 Aug 2020 16:06:05 GMT

My base is not discoverable when trying to connect to HomeKit.

I was once connected but after some issues I tried to reconnect and cannot.

I’ve read others having this same issue and they have had a reset token sent to the base and it solves the issue.

Re: Reset Token - HomeKit Not Connecting

JessicaP — Thu, 06 Aug 2020 14:12:47 GMT

Hi R4nd0m70,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Reset Token - HomeKit Not Connecting

R4nd0m70 — Fri, 07 Aug 2020 08:10:52 GMT

Hi JessicaP

Resolved.

Thanks for the swift response.