topic Re: Arlo cameras "Not Responding" with google home in Partner Integrations

Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecting.

Jcjk — Mon, 20 Jul 2020 18:18:41 GMT

I've connected my arlo account with my google home app and all my cameras show up in the app however they all say "Not Responding"? I've tried disconnecting and reconnecting and same messages. Any ideas?

Re: Arlo cameras "Not Responding" with google home

DisgruntledinFL — Sun, 19 Jul 2020 04:08:46 GMT

Same issue here. Worked fine a few weeks ago, but only noticed today. Tried EVERYTHING, unlink/reconnect account, clear cache, force stop,login/out...maybe problem arose with latest firmware update?

Re: Arlo cameras "Not Responding" with google home

JessicaP — Mon, 20 Jul 2020 18:19:01 GMT

Hi Jcjk and DisgruntledinFL,

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo cameras "Not Responding" with google home

SeanAshmore — Mon, 20 Jul 2020 22:28:22 GMT

Same issue here, it did work but recently stopped, presumably because of the firmware update. Did you guys have any luck with support?

Re: Arlo cameras "Not Responding" with google home

DisgruntledinFL — Mon, 20 Jul 2020 22:50:08 GMT

No luck with Support, told me to uninstall/reinstall both Arlo and Google Home apps in addition to unlink/relink BS. Tried those, no help. Might have to rename cameras I wonder, but I think problem is with new firmware update or Google's end.

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecting.

JessicaP — Fri, 24 Jul 2020 14:22:16 GMT

Could you answer the following questions below:

Do the cameras work normally work through the Arlo app?
What is your upload and download speed results from SpeedTest?
When did this issue begin? Did it work ever since then?
Are you on local WiFi or cellular data when trying? Is there any difference that happens between the two?
When loading the camera fails, does it spin or attempt to connect, or does it show "Not Responding" right away?

Re: Arlo cameras "Not Responding" with google home

Chelala — Fri, 24 Jul 2020 17:03:46 GMT

Hi, same there

https://community.arlo.com/t5/Partner-Integrations/Google-Home-showing-quot-cannot-connect-to-camera-quot-when/m-p/1782066/highlight/false#M8862

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

SeanAshmore — Sat, 25 Jul 2020 19:15:41 GMT

Hi JessicaP,

Yes the cameras work fine through the Arlo app.

My Google Nest WiFi reports 108Mbps down and 9Mbps up.

The issue only started over the past few weeks for me though I haven't tried it in a few months. It worked for me earlier in the year.

Cellular Vs WiFi doesn't make a difference.

The spinner shows for around 7 seconds and then I get the "Not Responding" message.

Thanks!

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

DisgruntledinFL — Sat, 25 Jul 2020 19:53:57 GMT

Hi Jessica,

Same info basically as Sean above..

-cameras work fine through Arlo app
-Wifi speeds are fast and same as I've had for a while and not affecting 25+ other devices in home
-issue started I believe after the base firmware update to 1.16.2.4_3505_f4757f1
-Cell vs wifi no difference
-get both immediate and "spinning" blue circle attempting to connect with eventual "Not responding"

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

asmadi — Sun, 26 Jul 2020 20:02:34 GMT

Do the cameras work normally work through the Arlo app? >> Yes it does
What is your upload and download speed results from SpeedTest? >> download : 16MB upload 1Mb
When did this issue begin? Did it work ever since then? it worked maybe 2 times from 6 months to now
Are you on local WiFi or cellular data when trying? Is there any difference that happens between the two? >> yes on wifi
When loading the camera fails, does it spin or attempt to connect, or does it show "Not Responding" right away? >> For me it says sorry, it looks like the stream is currently not available

Re: Arlo cameras "Not Responding" with google home

Noonan05 — Mon, 27 Jul 2020 04:56:01 GMT

Same issue for me

The integration has always been slow and spotty now it just seems broken.

Re: Arlo cameras "Not Responding" with google home

DisgruntledinFL — Mon, 27 Jul 2020 13:44:14 GMT

I actually had seamless integration from around April when I connected it, until around 2 weeks ago near the firmware update to ...f4757f1. The newest base firmware update the other day to ..62dfaa0 didn't repair it. Does anyone know what latest firmware is for cameras? I think I'm current with 1.125.14.0_34_1189.

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

kanuckyoda — Wed, 29 Jul 2020 12:49:09 GMT

Do the cameras work normally work through the Arlo app?
- They all work normally through the app
What is your upload and download speed results from SpeedTest?
- 30 MBPS
When did this issue begin? Did it work ever since then?
- It has never worked. I installed the cameras a month ago ( June 15th, 2020) and the doorbell last weekend ( July 26th, 2020)
Are you on local WiFi or cellular data when trying? Is there any difference that happens between the two?
- I tried both with the same results
When loading the camera fails, does it spin or attempt to connect, or does it show "Not Responding" right away?
- It does attempt to c onnect first

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

bpullen — Wed, 29 Jul 2020 14:29:49 GMT

I'm also experiencing this issue. I really hope fixing it doesn't end up as protracted as the last time!

Do the cameras work normally work through the Arlo app?

Yes they do.

What is your upload and download speed results from SpeedTest?
When did this issue begin? Did it work ever since then?

First noticed a week or so ago and hasn't worked since. It was working fine and has been since the fix back in March.

Are you on local WiFi or cellular data when trying? Is there any difference that happens between the two?

The problem occurs whether on home Wi-Fi or cellular.

When loading the camera fails, does it spin or attempt to connect, or does it show "Not Responding" right away?

It attempts to connect for a few seconds then returns a 'Not responding' error.

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

bpullen — Wed, 29 Jul 2020 15:47:36 GMT

I'm experiencing the same issue. I hope resolution isn't as protracted as it was last time!

Do the cameras work normally work through the Arlo app?

Yes, they do.

What is your upload and download speed results from SpeedTest?

When did this issue begin? Did it work ever since then?

First noticed about a week ago and it's been broken since then. It had been working fine following the fix back in March.

Are you on local WiFi or cellular data when trying? Is there any difference that happens between the two?

Problem exists on both home Wi-Fi and cellular.

When loading the camera fails, does it spin or attempt to connect, or does it show "Not Responding" right away?

It displays 'Connecting' for a few seconds, then returns a 'Not responding' error.

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

jdhtexas — Wed, 29 Jul 2020 15:53:43 GMT

Same issue as everyone else - purchased and installed about 1 month ago - not worked since - also numerous other issues with app itself that belongs in another forum. Arlo hardware seems to be fine, but many issue with app.

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

JessicaP — Wed, 29 Jul 2020 17:32:31 GMT

Thanks for everyone who answered the following questions on my previous post. The Arlo development team is currently investigating reports on this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

JonCl — Thu, 30 Jul 2020 10:36:27 GMT

I am also have the same issues. Installed camera's a week ago and haven't been able to get them working on Google home

Re: Arlo cameras "Not Responding" with Google Home app. Tried disconnecting and reconnecti

micbun20 — Sat, 01 Aug 2020 21:54:43 GMT

Any new updates on this? Recently bought nest hub but won't connect too google home

Re: Arlo cameras "Not Responding" with google home

shadowsjc — Mon, 03 Aug 2020 01:19:52 GMT

I bought the Arlo pro 3 a month ago but just got around to installing now. I am having the same issues of "not responding" when trying to view the stream on my Google home app an Android Samsung Galaxy s8.

The video works fine in the Arlo Android app however.

I have the latest firmware on both the base station and the camera.