topic Re: VMB4000r3 in Partner Integrations

Arlo Pro 2 not responding in homekit

tbraswell2 — Thu, 28 May 2020 19:08:39 GMT

Arlo Pro 2 camera no response in apple homekit

Arlo Pro 2 camera no response. this camera is not responding in apple homekit

What is the fix for this?

this camera is not responding in apple homekit

Re: VMB4000r3

ShayneS — Thu, 28 May 2020 19:06:16 GMT

Hi @tbraswell2

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: VMB4000r3

MDondi — Wed, 24 Jun 2020 21:41:04 GMT

I am having the same issue and have not tried any troubleshooting, only tried to reboot base station and recharge the battery on the cameras and none of them are responding to my homekit installation

Re: VMB4000r3

ShayneS — Wed, 24 Jun 2020 22:00:53 GMT

Hi @MDondi

Have you tried to add the camera back to Homekit?

Re: VMB4000r3

MDondi — Thu, 25 Jun 2020 14:37:41 GMT

No, I have not .. in order to do so do I need to remove the base and the cameras from previous homekit setup?

Re: VMB4000r3

ShayneS — Thu, 25 Jun 2020 17:57:35 GMT

@MDondi

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support