topic Re: HomeKit Alerts in Partner Integrations

HomeKit Alerts

Jamesb29 — Mon, 25 May 2020 04:14:03 GMT

Hey all,

So I created a new “mode” in which I still record motion when detected but do not want to receive notifications while in the specific mode. It works on the Arlo app but since I’m linked to HomeKit I’m still receiving notifications via HomeKit. Why does HomeKit not recognize the specific mode in which i don’t want to receive alerts? Would love to find a way to do this without having to switch off HomeKit every time I want it set to this specific mode.

Re: HomeKit Alerts

ShayneS — Wed, 27 May 2020 18:09:07 GMT

@Jamesb29

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: HomeKit Alerts

JiggyNole — Fri, 19 Jun 2020 03:59:40 GMT

I have a similar issue. I just want to use the motion detectors in the cameras to allow me to turn on a specific light. Got that working just fine. But, when I add a rule in Arlo mode to detect motion, then do nothing (just want a motion event to happen), all that is okay, but then you must pick either push notification OR email. If you don't select either then the Save button is not active; so you must either push a notification or send an email. Is there a reason for this? And is there a workaround?

Thanks.

Jim

Re: HomeKit Alerts

ShayneS — Fri, 19 Jun 2020 18:29:20 GMT

@JiggyNole

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support