topic Re: Arlo Pro 2 Not Connecting to Apple Homekit in Partner Integrations

Arlo Pro 2 Not Connecting to Apple Homekit

tgnormandin — Sun, 14 Jun 2020 19:33:15 GMT

The Model wouldn't go in because it wasn't in the dropdown list but I have the VMS4330P-100NAS.

Like many others I am having an issue with connecting my basestation to Homekit. I am assuming that I need the new Token from Arlo to reset the system. Also assuming this is something that I am unable to do myself? When I go the the connect to Homekit it just says that it is waiting to connect. If there are any other suggestions I am open to them.

Thank you.

Re: Arlo Pro 2 Not Connecting to Apple Homekit

ShayneS — Tue, 16 Jun 2020 22:43:23 GMT

Hi @tgnormandin

Can you reboot your base station & try to add you device to Homekit again.

Re: Arlo Pro 2 Not Connecting to Apple Homekit

tgnormandin — Wed, 17 Jun 2020 11:59:15 GMT

I can reboot the base station, but still no good on the connecting to HomeKit.

Re: Arlo Pro 2 Not Connecting to Apple Homekit

CLBArlo — Wed, 17 Jun 2020 14:58:23 GMT

Hi. I'm having the same issue. After spending 30 minutes with CHAT support going over all the same steps to add HomeKit I got disconnected and still have the same issue. My last question to support was, is the solution not as per this forum article that a token request is needed? https://community.arlo.com/t5/Partner-Integrations/How-to-add-HomeKit-after-removing-it/m-p/1774178. Is there anyway I can request this from the forum admin?

Re: Arlo Pro 2 Not Connecting to Apple Homekit

ShayneS — Wed, 17 Jun 2020 18:01:56 GMT

Hi @CLBArlo

Can you reboot your base station & try adding to Homekit again.

Re: Arlo Pro 2 Not Connecting to Apple Homekit

tgnormandin — Wed, 17 Jun 2020 18:21:36 GMT

I can and I have. I have rebooted the basestation about a dozen times. This is not working. As I have read from other posts I likely need a new token sent to the basestation to get it reset for the homekit to work. Is this possible to have done?

Re: Arlo Pro 2 Not Connecting to Apple Homekit

ShayneS — Wed, 17 Jun 2020 20:24:36 GMT

Are you receiving the "uncertified accessory error"?