topic Re: How to add HomeKit after removing it? in Partner Integrations

How to add HomeKit after removing it?

fredr1k — Wed, 27 May 2020 13:19:23 GMT

Hi,

I removed Arlo basestation in HomeKit after issues with connecting to the cameras. I removed the basestation in HomeKit.

Now when I go in to Apple HomeKit in Arlo app, it searches and searches but can’t find any devices.

Any suggestions?

Re: How to add HomeKit after removing it?

tbraswell2 — Wed, 27 May 2020 17:11:48 GMT

having the same problem..I did a factory reset on the base station, then installed the base station and all my cameras again and I still was having problems with homekit..it worked for like a day got up this morning and the cameras were not responding. I don't want to do another factory reset because my cameras are mounted on my building kind of high. so as of now I'm not even going to worry about homekit.

Re: How to add HomeKit after removing it?

JessicaP — Thu, 28 May 2020 17:59:12 GMT

Hi fredr1k and tbraswell2,

Refer to this article to make sure you're adding your cameras properly through Apple HomeKit: How do I connect my Arlo camera to Apple HomeKit?

Otherwise, contact the Support Team so they can further investigate this issue. You will find several options for contacting support in the provided link.

Re: How to add HomeKit after removing it?

fredr1k — Sat, 30 May 2020 05:20:34 GMT

To be able to add Homekit again I needed a token request to be sent to me from Arlo.

That solved my issue.