topic Re: Arlo Baby not working with Amazon Echo 8 in Partner Integrations

Arlo Baby not working with Amazon Echo 8

DKRandall — Wed, 06 May 2020 22:48:23 GMT

Our Arlo Baby camera worked for about a month with the Amazon Echo 8. But for the last two weeks it hasn’t worked at all. I have disabled/reconnected the device multiple times. I have disconnected/restarted the Baby camera but it hasn’t corrected the problem. It will say waiting for Arlo....then go back to the home screen after a few seconds. This is very frustrating since using the Arlo was the main reason we bought the Echo. Anyone have any ideas how to fix this???

Re: Arlo Baby not working with Amazon Echo 8

JessicaP — Thu, 07 May 2020 17:43:16 GMT

Hi DKRandall,

Have you tried to disable and re-enable the Alexa Arlo skill to see if that helps?

Re: Arlo Baby not working with Amazon Echo 8

DKRandall — Thu, 07 May 2020 17:50:44 GMT

Yes I have. It still does not work. I have also reset the camera itself. The longest the Echo will display the video is about 15 seconds before it goes back to the home screen.

Re: Arlo Baby not working with Amazon Echo 8

JessicaP — Thu, 07 May 2020 22:05:55 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Baby not working with Amazon Echo 8

jhd121 — Sat, 09 May 2020 20:57:27 GMT

I’m having the exact same problem with the Echo Show 8 and the Arlo Baby camera. It started a few weeks ago.

Re: Arlo Baby not working with Amazon Echo 8

DKRandall — Tue, 12 May 2020 12:54:53 GMT

I tried resetting the Echo to factory settings. It still only shows the camera for about 5 seconds before going back to the home screen. So frustrating!

Re: Arlo Baby not working with Amazon Echo 8

metric_chicken — Sat, 16 May 2020 16:18:57 GMT

Im having the same problem.