topic Arlo Pro 2 cannot be added to smartthings again in Partner Integrations

Arlo Pro camera and SmartThings broken. No longer controls the cameras going on/off in Enabled Mode.

Boss281 — Fri, 24 Apr 2020 14:52:23 GMT

Anyone experiencing connection issues between the two apps the past couple of days? Did we just get a firmware update? SmartThings no longer controls the cameras going off or on in the Enabled Mode for the Arlo cameras.

Arlo Pro 2 cannot be added to smartthings again

SableBlack — Fri, 24 Apr 2020 01:32:00 GMT

Hi!

I've posted this issue a couple of weeks ago and it was "fixed" but suddenly again all arlo devices appear offline on Smartthings and after trying to re-add them I recieved the error message attached. Any help is appreciated

https://community.arlo.com/t5/Partner-Integrations/Pro-2-cameras-cannot-be-added-to-Smartthings-All-cameras-and/m-p/1764544#M8210

Re: Arlo Pro camera setup and SmartThings broken

Briney — Fri, 24 Apr 2020 08:01:33 GMT

Yes, I have the same issue. I know the cameras were switched on correctly from Smartthings Classic about 10pm (UK time) on Wednesday evening 22nd April. 24 hours later the cameras did not switch on. I switched them on from the Arlo mobile app on Android and tested the system. Smartthings alarmed when triggered, but the cameras did not record as they should have. I have all of the record settings in Smartthings and nothing setup to record directly in the Arlo settings. My Arlo base station has firmware 1.16.1.1_3348_facf74c. It says no updates are available. I don't know when this firmware was last updated as it is set to automatically update.

Re: Arlo Pro camera setup and SmartThings broken

Boss281 — Fri, 24 Apr 2020 09:45:25 GMT

Check out this thread over at the SmartThings Community: https://community.smartthings.com/t/arlo-integration-not-working/189935/40 . It appears this is happening to a lot of folks using both products and tickets have been submitted. Most likely an Arlo firmware upgrade to cameras or base station.