topic Re: VMB4000 Not Intergrating with HomeKit in Partner Integrations

VMB4000 Not Intergrating with HomeKit

Jay-Elle — Tue, 25 Feb 2020 06:03:32 GMT

I can not connect to HomeKit through the Arlo app. I only see the 'Discovering your device. Please wait.' screen.

Steps taken:
Reboot Arlo Base Station and Cameras
Reboot home WiFi
Soft-reset iPhone
Uninstall & re-install Arlo appRestart Apple HomeKit Home Hubs (Apple TVs)
Confirm all Apple hardware is up-to-date with software
Confirm all Arlo hardware is up-to-date with software & firmware
Confirm all devices are on same WiFi network
Place cameras, base station, and iPhone within inches of each other
Leave iPhone on above 'Discovering your device...' screen for over 60 minutes

If someone could please assist me that would be great!

Re: VMB4000 Not Intergrating with HomeKit

myjohnayad — Tue, 25 Feb 2020 10:20:55 GMT

I'm getting the same thing but this has happened when NBN has been installed in my house did you have the same situation was it after NBN was installed

Re: VMB4000 Not Intergrating with HomeKit

ShayneS — Tue, 25 Feb 2020 19:29:48 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: VMB4000 Not Intergrating with HomeKit

ldonlin — Wed, 15 Apr 2020 00:47:07 GMT

Arlo cameras all worked fine through Apple HomeKit...but now are “Accessory Unavailability” after the latest Arlo App Update 2.15

Re: VMB4000 Not Intergrating with HomeKit

ShayneS — Wed, 15 Apr 2020 16:08:00 GMT

Do you have a screenshot you can provide of the error message?

Re: VMB4000 Not Intergrating with HomeKit

ldonlin — Wed, 15 Apr 2020 19:57:12 GMT

Using an iPhone X 13.4.1 and Arlo App: 2.15 147

The App just hangs as I try to re- add my Basestation.

Re: VMB4000 Not Intergrating with HomeKit

ShayneS — Wed, 15 Apr 2020 20:23:26 GMT

@ldonlin

What step within the Homekit app are you on?

Are you on the same wifi network as the base station?

A screenshot will help determine the issue.

Re: VMB4000 Not Intergrating with HomeKit

ldonlin — Thu, 16 Apr 2020 00:37:48 GMT

I’m not in the Apple HomeKit app. In the Arlo App, where you set up HomeKit...the App just stalls. Yes...I’ve disabled Cell, and I’m on my home WiFi.

Re: VMB4000 Not Intergrating with HomeKit

ShayneS — Thu, 16 Apr 2020 17:40:11 GMT

@ldonlin

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support