Arlo Pro 2 not connecting to HomeKit

JeremyA — Mon, 13 Apr 2020 07:07:53 GMT

I’m having issues with getting my Arlo Pro 2 to connect to HomeKit. I’ve looked in these forums and completed the following:

Reboot Arlo Hub (via app & power-cycle)
Reboot Arlo Pro 2 cameras (via app & power-cycle)
Reboot home WiFi (via management app & power-cycle)
Soft-reset iPhone
Uninstall & re-install Arlo app
Use second iOS device (iPad Pro)
Restart Apple HomeKit Home Hubs (Apple TV, iPad Pro, and HomePod)
Confirm all Apple hardware is up-to-date with software
Confirm all Arlo hardware is up-to-date with software & firmware
Confirm all devices are on same WiFi network
Confirm all existing HomeKit devices are connected & responding
Place cameras, Hub, and iPhone within inches of each other
Leave iPhone on above 'Discovering your device...' screen left overnight

Has anyone been able to fix this without interaction with Arlo tech support?

Any ideas I haven’t tried yet?

Thanks.

Re: Arlo Pro 2 not connecting to HomeKit

ShayneS — Tue, 14 Apr 2020 22:20:04 GMT

HI @JeremyA

I am not able to replicate this issue. I was able to live stream my Pro 2 within the Homekit app.

Have you allowed the Home option to be enabled when installing the Arlo app? There is a notification that needs to be agreed to before the Homekit option is available.

Do you have the Homekit button available within the Arlo app under Settings > My Devices > Select Base Station > Tap Homekit.

I have provided the How to article here. How do I connect my Arlo camera to Apple HomeKit?

topic Re: Arlo Pro 2 not connecting to HomeKit in Partner Integrations

Arlo Pro 2 not connecting to HomeKit

Re: Arlo Pro 2 not connecting to HomeKit