topic Re: Arlo ultra HomeKit issue in Partner Integrations

Arlo ultra HomeKit issue

Cwmmmm — Sat, 26 Oct 2019 19:31:30 GMT

Since the HomeKit compatibly has been out for ultra I have not been able to connect to HomeKit. It’s stuck on devices found and will not find any. I’m up to date on the app updates, the cameras are all updated and the smart hub is on the latest version. I’m on the same WiFi as my hub too. I’m using an iPhone XS with the latest iOS. Any ideas? And I’ve reset my hub multiple times. (Attached screenshot of what I’m seeing when it can’t find any devices)

Re: Arlo ultra HomeKit issue

Cwmmmm — Mon, 28 Oct 2019 17:17:43 GMT

@JamesC any thoughts?

Re: Arlo ultra HomeKit issue

Ferro94 — Mon, 28 Oct 2019 20:46:58 GMT

I have the same setup (Arlo Ultra/Smarthub and iPhoneX, all with latest firmware/Arlo app/OS X) and experience exactly the same problem. Setting up Homekit stalls while looking for cameras.
Also have a few Arlo Pro2 on an older base working perfectly fine with Homekit.

Re: Arlo ultra HomeKit issue

JamesC — Mon, 28 Oct 2019 20:57:30 GMT

Cwmmmm,

You may need to remove and factory reset your SmartHub, then add it back to your Arlo account before you can discover it with HomeKit.

Take a look at the discussion on this here: https://discussions.apple.com/thread/8496236

JamesC

Re: Arlo ultra HomeKit issue

DavidWK — Mon, 06 Apr 2020 15:50:59 GMT

I have a VMB4000r3, on firmware 1.16.1.1_3348_facf74c. I have a few other devices on my Apple homekit, with an Apple TV4K as a hub. My VMB4000r3 is attached by ethernet to my router/firewall, and my apple devices have a firewall rule allowing any connection. The Arlo article on homekit under support indicates that I must be on the same WiFi network as the base station -- which is impossible, since the base station must be attached with ethernet, and the WiFI component is inaccessible to me (an issue for another time).

The Arlo app's response to setup for homekit is to continuously search for devices, and never finding one. There is no homekit code on or in my original box. Thus, no homekit availability for my Arlo base station.