topic Re: Update in Partner Integrations

Arlo app for Amazon device says to update but cannot as it shows that it is already updated?

mm1233 — Mon, 23 Mar 2020 15:14:56 GMT

Hello, when I open arlo app it says I have to update it, but when I try to do that i can’t because it shows like it is already updated. I can’t use the app because it says it must be updated.

Thanks for the answers.

Re: Update

mm1233 — Sat, 21 Mar 2020 08:39:12 GMT

The app is on amazone store*

Re: Update

StephenB — Sat, 21 Mar 2020 11:53:47 GMT

@mm1233 wrote:
The app is on amazone store*

Try just installing the new app (the old one was from Netgear one, the new one is from Arlo).

It's possible you'll need to remove the old one prior to installing (I don't own a fire tablet, so I can't try it). But with Android it was possible to install them both.

Re: Update

mm1233 — Sat, 21 Mar 2020 13:52:07 GMT

I have already tried this and it still doesn't work. I have a Amazon Fire 10 tablet.
Maybe I have to wait for an update?

Re: Update

JessicaP — Mon, 23 Mar 2020 15:15:30 GMT

Hi mm1233,

Could you provide screenshots that shows that the Arlo app on your Amazon device needs to be updated?

Re: Update

mm1233 — Mon, 23 Mar 2020 17:57:44 GMT

The first photo shows the app when I open it. The second photo shows what happens when I click on it ( google play store and it says that it is installed)
The third and 4 photos are showing arlo app in appstore (from amazon)

thank you!

Re: Update

mm1233 — Mon, 23 Mar 2020 17:58:36 GMT

second photo

Re: Update

mm1233 — Mon, 23 Mar 2020 17:59:22 GMT

third photo

Re: Update

mm1233 — Mon, 23 Mar 2020 18:01:58 GMT

fourth photo

Re: Update

JessicaP — Mon, 23 Mar 2020 19:46:45 GMT

Thanks for those images. Have you tried updating or installing the Arlo app for your Amazon device through this link: Arlo [For Amazon Devices]?

Re: Update

mm1233 — Mon, 23 Mar 2020 20:51:53 GMT

It worked! Thank you for your help!