Homekit setup option hangs for Arlo Pro 2

matt-h — Fri, 03 Jan 2020 12:53:30 GMT

Hi all,

I have VMB4000 base station and Arlo Pro 2 cameras, all with latest firmware, latest iOS app, and latest iOS version.

I am trying to enable the setup HomeKit option. I have followed these instructions:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-camera-to-Apple-HomeKit

As I don't have the Homekit setup code on the base-station, I am trying to setup through the Arlo app.

I follow the instructions - "To setup an Arlo camera without a setup code"

I get stuck on point 4 - I click Homekit -> Setup, and then the pop-up window saying "Discovering your device" opens but it gets stuck with the searching icon, and no cameras ever get found. I have put my cameras right next to my phone to ensure detection.

Any advice?

Cheers

Re: Homekit setup option hangs for Arlo Pro 2

JessicaP — Mon, 06 Jan 2020 18:35:30 GMT

Hi matt-h,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

topic Re: Homekit setup option hangs for Arlo Pro 2 in Partner Integrations

Homekit setup option hangs for Arlo Pro 2

Re: Homekit setup option hangs for Arlo Pro 2