topic Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device in Partner Integrations

Arlo Pro 2 Base Station Siren (VMB4500) not appearing as a Smartthings device

sjlamine — Mon, 13 Jan 2020 21:43:16 GMT

Running Smartthings and Arlo app on Android. Firmware for base station is 1.15.1_3092_d878851. Pro 2 cameras show up as Smartthings devices but not the base station Siren. Would prefer to sound the siren based on a door sensor or window sensor. If Smartthings cannot see it as a device then it is not that useful to me. Is the siren not showing up in Smartthings the normal situation?

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

sjlamine — Sun, 05 Jan 2020 22:09:46 GMT

I was told by Arlo Support that this base station (VMB4500) siren does not show up in SmartThings as a device. Based on posts I have seen about the previous base station (VMB4000) that siren does show up in SmartThings as a device. I would hope this is an oversight and will be corrected. I would rather my base station be fired from a door opening anywhere in my house rather than waiting for motion to be detected on my camera. Hoping for a reply from someone from Arlo as to why not.

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

JessicaP — Wed, 08 Jan 2020 21:01:18 GMT

Hey sjlamine,

Try checking to see if you have the latest firmware version for your Base Station (VMB4500), which is version 1.15.0.1_3092_d878851. You can read more about the latest firmware version here: Arlo Base Station VMB4500 - 1.15.0.1_3092_d878851 - 2nd January 2020

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

sjlamine — Wed, 08 Jan 2020 21:13:06 GMT

Yes, my original post states that is the firmware that I have installed. Can someone tell me why this base station does not show up in smartthings? Was that intentional? Why would you have the VMB4000 show up in Smartthings and not the supposed newer release of the base station. Here is why it does not make sense.

Suppose someone breaks into my house through the front door or the basement, wouldn't it make sense for me to fire the siren from a door sensor vs waiting for the motion detector on my camera to pick up the intruder when they get up to my family room. By that time the intruder will have cleaned out my basement and everything in my upstairs. If he never walks into my family room no siren.

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

JessicaP — Thu, 09 Jan 2020 21:21:45 GMT

We've raised this issue to the development team and will provide an update when we have more information.

Re: Arlo Pro 2 Base Station Siren (VMB4500) not appearing as a Smartthings device

Beckmn — Tue, 14 Jan 2020 09:46:54 GMT

Hi, I got my vmb4500 to record with the IFTTT app now. When I turn a ikea smart plug on, arlo start to record. I had to make sure the arlo basstation was in smartthings mode. When I turn the light on in smartthings arlo start to record now.

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

sjlamine — Thu, 30 Jan 2020 16:38:58 GMT

Any update from the development team on why the Siren for VMB4500 does not show up as a device in Smartthings?

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

JessicaP — Thu, 30 Jan 2020 21:13:34 GMT

Hey sjlamine,

Do you have a screenshot that shows VMB4500 is not showing up as a siren in Samsung SmartThings?

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

sjlamine — Thu, 30 Jan 2020 21:45:22 GMT

Attached is the screenshot

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

ArloUser001 — Wed, 05 Feb 2020 20:00:19 GMT

I created an account just to comment on this same issue. I have the same base station and cannot control the siren. I've been waiting for this functionality since I've purchased this device. The solved thread below does not help with the current user interfaces of either devices. Please add this and make everyone happy!

https://community.arlo.com/t5/Arlo-Pro/Trigger-Arlo-Pro-Siren-when-Smartthings-sensor-is-opened/td-p/1295232

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

Hest101 — Sun, 19 Apr 2020 21:59:32 GMT

I too am having the same issue. The siren/base station do not show up in Smartthings app, only cameras. Also, the Smartthings mode does not appear in my Arlo app. Is there a solution for this yet? Using the siren with Smartthings was the sole reason I chose Arlo.

VMB4500 doesn't show in Smartthings

Hest101 — Mon, 20 Apr 2020 10:32:19 GMT

Hello, The siren/base station (VMB4500) do not show up in Smartthings app, only cameras. Also, the Smartthings mode does not appear in my Arlo app. Is there a solution for this? Using the siren with Smartthings was the sole reason I chose Arlo.

If not possible with VMB4500, can I swap the VMB4500 for VMB4000 under warranty?

Re: Arlo Pro 2 Base Station Siren (VMB4500) not appearing as a Smartthings device

sjlamine — Mon, 20 Apr 2020 16:34:47 GMT

It has been almost 5 months since I have originally posted this. Still without a sufficient reply to my original question. I see that other people are also experiencing the same issue. My siren remains unused, it's only purpose is as the base station. Not a happy customer.

Re: Arlo Pro 2 Base Station Siren (VMB4500) not appearing as a Smartthings device

ArloUser001 — Mon, 20 Apr 2020 16:37:53 GMT

Agreed, this thread needs to be bumped so the developers at Arlo fix this. It’s a basic function that seems to have existed previously but dropped off. It would really change Arlo from an ok product to a good product.

Re: Arlo Pro 2 Base Station Siren (VMB4500) not appearing as a Smartthings device

Hest101 — Mon, 20 Apr 2020 17:31:08 GMT

Thanks for your responses. I really hope Arlo fixes this. Though, if it's been 5 months I won't hold my breath. Shame really because other than this issue, it's a good system.

Hopefully the Arlo rep sees these comments and bumps it to the development team.

Out of curiosity, do you guys have a Smartthings mode show up in the Arlo app?

Re: Arlo Pro 2 Base Station Siren (VMB4500) not appearing as a Smartthings device

AF20 — Fri, 01 May 2020 07:06:25 GMT

I bought Arlo over other camera systems for the siren feature, it also isn’t working for me.

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

Hest101 — Wed, 03 Jun 2020 09:40:36 GMT

Hey Arlo,

Any updates on this yet? I'm about to return my product for a refund if you can't fix something as simple as this.

Thanks

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

JessicaP — Wed, 03 Jun 2020 14:58:55 GMT

Our development team is still looking into this. We'll provide any updates when we hear any new information. We appreciate everyone's patience about this.

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

Hest101 — Wed, 03 Jun 2020 18:18:18 GMT

Hello, thanks for your response.

A friend of mine has the VMB4000 that he kindly let me borrow and it works great. When linked to SmartThings a new "SmartThings" mode appears in the Arlo app and the siren shows in the SmartThings app. Unfortunately, when I connect my VBM4500, this is not the case. A SmartThings mode does not appear in the Arlo app and the siren does not display in the SmartThings app.

I hope this helps.

Re: Arlo Pro 2 Base Station Siren not appearing as a Smartthings device

Mdavenport13 — Sun, 23 Aug 2020 18:55:41 GMT

Same here. Will this ever be fixed? Its been 8 months and no solution. Please update us so we can use the siren like we are supposed to be able to do.