topic Re: HomeKit Certified or Not in Partner Integrations

HomeKit Certified or Not

MHFreyNH — Mon, 30 Dec 2019 17:30:25 GMT

I have an Arlo Pro 2 Base Station VMB4500 with 4 VMC4030P cameras. The Apple web site states these should be compatible with Apple HomeKit, https://www.apple.com/ios/home/accessories/#section-camera, but in the iOS Apple HomeKit app the cameras show as "This accessory is not certified and may not work reliably with HomeKit."

What it the actual HomeKit status on the Arlo Pro 2 Base Station VMB4500 and VMC4030P cameras?

Thank you for your help

Mike

Re: HomeKit Certified or Not

tahonezz — Wed, 01 Jan 2020 23:49:40 GMT

I'd also like to know the status of the arlo HomeKit certification

Re: HomeKit Certified or Not

ShayneS — Fri, 03 Jan 2020 17:11:46 GMT

Hi @MHFreyNH

Have you tried to contact apple support regarding this?

Re: HomeKit Certified or Not

sr20driven92 — Sat, 04 Jan 2020 23:10:28 GMT

I am seeing tis same thing. The cameras are working, but under the settings it say they are not certified. It also says this for the base station. I am a little irritated about this. I am wondering if Apple is withholding certification because the do not function with Apple Secure Video.

Re: HomeKit Certified or Not

sr20driven92 — Sat, 04 Jan 2020 23:11:09 GMT

I am leaning towards this being an Arlo issue.

Re: HomeKit Certified or Not

sr20driven92 — Sun, 05 Jan 2020 13:46:15 GMT

Just wanted to add photos showing the Homes apps certification listing for the Arlo bridge and cameras.

Re: HomeKit Certified or Not

tahonezz — Tue, 07 Jan 2020 00:48:44 GMT

and from the apple site it says they are supported and links go to arlo's web site for purchase

Re: HomeKit Certified or Not

tahonezz — Tue, 07 Jan 2020 00:51:45 GMT

i also have not been able to find any support from apple for HomeKit to begin the conversation with them 😞

Re: HomeKit Certified or Not

MHFreyNH — Thu, 09 Jan 2020 01:44:15 GMT

I posted on the Using iPhone Apple Community, but no response. There is no place on the Apple web site or communities to ask for HomeKit support. It appears that certification and support are the responsibility of the vendor not Apple.

Re: HomeKit Certified or Not

brettdoc — Thu, 02 Apr 2020 12:32:27 GMT

Did this ever get sorted out For anyone? Having the same issue.

Re: HomeKit Certified or Not

ShayneS — Thu, 02 Apr 2020 21:50:29 GMT

Hi @brettdoc

Can you provide more detail regarding the issue you are experiencing?

I have provided an article with more information about connecting cameras to HomeKit How do I connect my Arlo camera to Apple HomeKit?

Re: HomeKit Certified or Not

brettdoc — Thu, 02 Apr 2020 23:49:50 GMT

I am able to add my base station and cameras to HomeKit but when I view the base station “hub” in HomeKit it says the device is not HomeKit certified. I’ve attached the message I get when adding the device. You can also see in one of the previous posts what it looks like in HomeKit after adding the Base station and trying to view it.

Re: HomeKit Certified or Not

sr20driven92 — Thu, 02 Apr 2020 23:56:02 GMT

Mine does the same thing. Someone told me I should email support, and they would fix it. I have not yet.

Re: HomeKit Certified or Not

brettdoc — Fri, 03 Apr 2020 01:05:11 GMT

Good luck. No success with that here.