topic Re: IFTTT and Arlo not recording/working together as of 8/30/19 in Partner Integrations

IFTTT and Arlo not recording/working together as of 8/30/19

jamarkie — Tue, 10 Sep 2019 20:09:35 GMT

Hello everyone,

Seeing as we live in an apartment, and to avoid someone stealing our arlo, we have our camera behind a glass door. We have a wireless taf motion sensor outside. IFTTT is set up so that when the motion sensor detects motion, the arlo records for 60 seconds (since it is behind glass, I cannot use the Arlo motion sensor). This has been working great for almost a year.

As of 8/30/2019, my Arlo is not working with IFTTT. I have rewritten the applet through IFTTT and even deleted my account and started fresh with no luck. When motion is detected, I receive a notification from the motion detector as well as IFTTT saying motion has been detected, and IFTTT states that arlo should be recording. However there is nothing on the arlo.

The arlo and IFTTT apps are updated on my phone. I have tried disconnecting, reconnecting, and resyncing just about everything.

Has anyone else had this issue? Has anyone come up with a solution? Has anything changes?

Re: IFTTT Arlo does not generate video’s

MikeDDD — Tue, 03 Sep 2019 21:25:00 GMT

not sure if this issue has been solved. I just notice my arlos are having the same issue. I originally found the issue with my smartthings integration. it has been working fine for a long time, and recently noticed the arlo cam does not record when a door contact sensor or motion sensor triggers it. Verified with IFTTT, same things. it seems the IFTTT/Smartthings has send out a request to request no problem, just the Arlo does not record once receive the request. the clip is not shown in the library.

edit: (if the information is useful to someone,) it seems every time the smartthings send a request to Arlo, it changes the Arlo Mode from whatever you set to "Disarm", not sure why.

Re: IFTTT Arlo does not generate video’s

dejhom — Sat, 07 Sep 2019 04:03:36 GMT

Yep, I am having this issue as well. It has started on August 31, 2019 after running flawlessly for a very long time. Is very frustrating, as it is the external trigger that is most important to me, not built in motion detection.

Re: IFTTT Arlo does not generate video’s

Foil — Sat, 07 Sep 2019 04:28:27 GMT

First had this issue earlier this year. And as you can see a posted quite a few times on this thread.

I went on a long journey with arlo support (not to sound too dramatic here!) that was so frustrating with resetting cameras, creating new arlo accounts, escalations to second level support that never resulted in anything. Waiting for people to get back to me. When clearly it was their iOS app (that they refused to acknowledge or even look into).

That’s okay if they choose not to, yet don’t advertise it works!

I’m in Australia and was able to return the two cameras I had by telling the store it was not “as advertised” and got money back.

Shame really as they were pretty cool cameras but waiting so long was just not worth it - this would be a simple fix for them that makes it even harder to understand why they ignore the users that already purchased, instead directing attention to new user/plans sign ups.

I hope it works out eventually for anyone having the issues now and the more people post the more chance they will at least take a look.

Re: IFTTT Arlo does not generate video’s

macmus — Sat, 07 Sep 2019 08:27:07 GMT

I can confirm that trigger for recording stoped working.

It can be only triggered from by Arlo iteself.

It same issue for IFTTT and SMT (smartthing alarm).

Re: IFTTT Arlo does not generate video’s

dejhom — Sat, 07 Sep 2019 11:57:11 GMT

Yes, same. I'm actually really annoyed about it. I have spent 2 days on line with support who have had me adding, removing, resetting, etc, etc. But it is really just a waste of time because it is clear that as of right now, it will not accept a recording trigger from IFTTT. And I can't get an answer about whether this is just a temporary down or if they are no longer supporting the function.

Re: IFTTT Arlo does not generate video’s

rbondi — Mon, 09 Sep 2019 06:57:13 GMT

I'm also experiencing this problem. IFTTT Record on the hour feature worked up until August 30, 2019 for me. I have a ticket with Arlo support and a case number as of Sept 4, but haven't heard anything back. Best guess is this at least a by product of their separation from Netgear and numerous other changes in progress. It's very annoying.

Re: IFTTT Arlo does not generate video’s

dejhom — Tue, 10 Sep 2019 04:34:09 GMT

Yes, I think your best guess is right on the money. Seems too much of a coincidence in timing to be anything else.

I haven't heard anything back from support for couple of days, you had any response yet?

Re: IFTTT Arlo does not generate video’s

jamarkie — Tue, 10 Sep 2019 20:14:42 GMT

I am also having issues with this. IFTTT worked great with my wireless tag motion sensor. As of 8/30/19, nothing records through IFTTT. Applet says it is running, and motion detector works, but no arlo. I also have it set up where when the motion detector detects motion, the front light turn on. The light work, but the camera does not, so it seems clear to me that this isn't an IFTTT issue, despite Arlo customer service telling me it has to do with IFTTT.

Re: IFTTT Arlo does not generate video’s

macmus — Tue, 10 Sep 2019 20:58:10 GMT

Pluings on both IFTT and ST are maintaned by Arlo.

It's their fault they have not tested that properly with 3rd party.

Re: IFTTT Arlo does not generate video’s

rbondi — Fri, 13 Sep 2019 11:24:55 GMT

No, I haven't even seen an initital response following the generation of a case number for this IFTTT no longer generating Arlo recordings issue. This is my first attempt at using Arlo support. I guess there isn't any. I suppose it will just take enough people complaining for them to actually fix it.

Re: IFTTT and Arlo not recording/working together as of 8/30/19

Vangroovysvt — Fri, 13 Sep 2019 22:01:46 GMT

I have similar problem. Cameras looking through glass used to be triggered using Smarthings Sensor through IFTTT. Stopped working end of August. I too have tried everything you mentioned. No luck.

Re: IFTTT and Arlo not recording/working together as of 8/30/19

Shazzam — Sat, 21 Sep 2019 03:54:20 GMT

Yes same problem here. Everything was working nicely until Aug 2019. No changes on our end. There are no errors in the IFTTT activity log. But the cameras do not start recording. We've tried everything too (unlinking/relinking account, deleting/rebuilding applet, etc) but no dice.

Arming/Disarming the Arlo cameras, however, still works via IFTTT. Seems it's just the recording that is broken.

Re: IFTTT Arlo does not generate video’s

Shazzam — Sat, 21 Sep 2019 04:05:49 GMT

Same problem here.

IFTTT triggered recordings were working until August 30th 2019. No longer works.

Arm/Disarm still works via IFTTT

Re: IFTTT Arlo does not generate video’s

rbondi — Fri, 27 Sep 2019 10:36:19 GMT

After 3 weeks, I finally received a response from Arlo on my Sept 4 case I submitted. They acknowledge multiple users are reporting this issue and at least appear to now be working on it. So, this is incremental progress. All the support questions seemed to surround my phone specifics and app.....I do most of my Arlo management through the browser interfaces on a desktop computer, so most of that seems irrelevant.

Re: IFTTT Arlo does not generate video’s

Gron — Tue, 01 Oct 2019 03:46:20 GMT

This is not a problem with the Smartthings or IFTTT the problem lies with Arlo. The situation broke at the same time on different platforms. Works with Smartthings load of BS!

Re: IFTTT Arlo does not generate video’s

dejhom — Tue, 01 Oct 2019 03:55:53 GMT

Yes, I have gone back and forth with support so many times, it is a bit ridiculous. It is clearly a problem when they have changed from Netgear to Arlo.

Not sure how to spell it out any plainer for them.

At the moment, IFTTT will accept triggers from Arlo Cameras motion sensor.

However ARLO will NOT accept a record signal from IFTTT

Therefore cannot use a separate sensor to trigger recording. The workaround was to just leave the Arlo camera in armed mode, and have IFTTT tell me when the other sensor was triggered and then look at the Arlo video from that matched the time. Yes, I can do that, but the Arlo camera is on a busy street and ends up getting triggered every 30 seconds, and therefore runs the battery down at a ridiculous speed.

Re: IFTTT Arlo does not generate video’s

macmus — Tue, 01 Oct 2019 06:23:03 GMT

Is it gonna be fixed or it's a new "feature" ?

Re: IFTTT and Arlo not recording/working together as of 8/30/19

dougblair — Thu, 03 Oct 2019 20:18:21 GMT

Same problem here. IFTTT applets have been running smoothly got more than a year, but stopped around the end of August or beginning of September. The Ifttt activity log shows the activity ran, but no videos have recorded. I have dropped, added, disconnected, created new accounts etc, but no success.

FWIW it appears to be only the record video action that is broken. Arlo can use it’s motion detection as a trigger to send IFTTT emails to me.

Help!

Re: IFTTT Arlo does not generate video’s

Retired_Member — Sun, 06 Oct 2019 18:52:52 GMT

As of 2019-10-06 This appears to still be an issue - which is just great as I had JUST hooked up a SMARTHTHING/IFTTT integration that does does. Confirmed that IFTTT gets the update (last active date revs) but no recording appears to happen.

THATS THE SUCK