topic Re: Assistant Pin not in settings in Partner Integrations

Do not see Assistant PIN setting on the new Arlo app update (2.12) for VMB4000

vpasq — Fri, 13 Dec 2019 16:35:50 GMT

Today a new release of the Arlo App added the Assistant Pin feature and voice control. It tells how to set this up and includes my base station as compatible - VMB4000, but I do NOT see the Assistant PIN setting in my app after update. Any idea why? (I really want to use this new voice control feature)

Re: Vm4000 no assistant pin setting in latest app

Nankishore77 — Fri, 13 Dec 2019 16:09:18 GMT

Same thing here. No pin

Re: Vm4000 no assistant pin setting in latest app

JG420 — Fri, 13 Dec 2019 16:16:39 GMT

Ditto. What gives?

Re: Vm4000 no assistant pin setting in latest app

ArloAlex — Fri, 13 Dec 2019 16:18:00 GMT

Hey all - we’ll be going live with this feature soon, and app version 2.12 is required to support it. When the Assistant PIN is available for everyone, we will post about it here.

Re: Vm4000 no assistant pin setting in latest app

Nankishore77 — Fri, 13 Dec 2019 16:18:52 GMT

Much appreciated update.

Re: Vm4000 no assistant pin setting in latest app

ArloAlex — Fri, 13 Dec 2019 16:19:54 GMT

You bet - we’re excited to get this feature in everyone’s hands!

Re: Vm4000 no assistant pin setting in latest app

StretfordEnder — Fri, 13 Dec 2019 17:26:20 GMT

Might I suggest rather than launch a new version of the app and include details of new features in the App Store listing, you actually have the features live or at least say (everything you’ve just read you can’t use yet)!

The App Store listing makes no mention of Alexa voice control being a “to follow” feature and you’d cut out this thread of people asking where is the promised option.

Can you also advise whether you intend enhancing HomeKit support to include Hey Siri voice control.

Re: Vm4000 no assistant pin setting in latest app

ArloAlex — Fri, 13 Dec 2019 17:30:41 GMT

Hey @StretfordEnder - good feedback, and sorry for any confusion on the omission of the 'coming soon' verbiage!

Re: Vm4000 no assistant pin setting in latest app

StretfordEnder — Fri, 13 Dec 2019 17:34:11 GMT

You also mentioned requiring a certain app version which is already live in the App Store. So I’m guessing there’s more to it. Presumably a firmware update to the Arlo hardware is needed in due course?

plus any news on future “hey Siri’ functionality?

Re: Vm4000 no assistant pin setting in latest app

vpasq — Fri, 13 Dec 2019 18:19:47 GMT

Absolutely superb comment!

Re: Vm4000 no assistant pin setting in latest app

ArloAlex — Fri, 13 Dec 2019 20:50:43 GMT

@StretfordEnder Actually, we do not anticipate additional software or firmware updates to be required by the user. Keep a watch on the community threads here to know when it's active 🙂

Re: Vm4000 no assistant pin setting in latest app

StretfordEnder — Fri, 13 Dec 2019 21:55:54 GMT

I’ll try but surely it would be better for in-app splash screen on app start after new features have been added. But like when Arlo Europe was announced to be sold off and all sorts of legal info was presented.

I’d rather the app told me directly if new feature as and when available. Or you included their details in App Store listings (BUT only when features actually live).

Re: Vm4000 no assistant pin setting in latest app

bradwallen — Fri, 13 Dec 2019 23:09:14 GMT

This was the feature I was waiting for and yeah, definitely was not clear in the app release notes. Looking forward to this feature going live!

Assistant Pin not in settings

Brooke3928 — Sat, 14 Dec 2019 01:51:04 GMT

I updated my Arlo app in hopes of using verbal commands and I do not see in the settings of the Arlo app where I can set up my assistant pin. My hardware for Arlo is VMB3500. Is there a reason why it wouldn't be showing up on my app?

Re: Assistant Pin not in settings

ArloAlex — Sat, 14 Dec 2019 03:08:50 GMT

Hi @Brooke3928 ! This feature is coming soon - sorry for the misunderstanding in the release notes. We’ll announce it here when the feature is live - there’s no software or firmware update needed from your side as long as you’re on version 2.12 of the iOS app.

Re: Assistant Pin not in settings

Brooke3928 — Sat, 14 Dec 2019 22:40:16 GMT

Okay thank you! Is there a projected time for when the update will be released?

Re: Assistant Pin not in settings

StretfordEnder — Fri, 20 Dec 2019 19:58:08 GMT

My Arlo cameras all went offline tonight. So I switched the base station off and on again. Assistant PIN now there but no idea what to do once set up. The link to click doesn’t take you anywhere useful.

Anyone any ideas?

Re: Assistant Pin not in settings

ArloAlex — Fri, 20 Dec 2019 20:01:21 GMT

Hey @StretfordEnder - Try https://kb.arlo.com/000062369/What-is-the-Assistant-PIN-feature-and-how-do-I-use-it (the in-app link will be fixed in a future release)

Re: Assistant Pin not in settings

vpasq — Fri, 20 Dec 2019 20:08:15 GMT

Where is the Assistant Pin in settings, I don’t see it in mine (I have the latest app ver) and I did look under profile where they originally said it should be.

Re: Assistant Pin not in settings

ArloAlex — Fri, 20 Dec 2019 20:19:06 GMT

Hi @vpasq - on iOS, it is actively being turned on for users now but may still take a day or two to appear. You will be able to find the Assistant PIN in Settings > Profile on iOS once it's active for you. (If you don't see it, try force-closing the Arlo app and re-opening it; if this does not work, then it just needs a bit more time to roll out to you).