topic Re: Amazon Echo Show 5 and Amazon doesn't recognize Arlo Baby device. Tried restarting. in Partner Integrations

Amazon Echo Show 5 and Amazon doesn't recognize Arlo Baby device. Tried restarting.

Mrdpark01 — Mon, 02 Dec 2019 16:18:06 GMT

I’ve been using the Arlo baby and just bought the amazon echo show 5 and amazon said it doesn’t recognize the Arlo baby device. Tried restarting the Arlo several times. My ring cameras all show up on the echo show. Really disappointed. Anything netgear/Arlo can do to fix this ASAP?? I was also on the phone on hold for like 25 minutes and no one answered.

Re: Amazon Echo Show 5 and Amazon doesn't recognize Arlo Baby device. Tried restarting.

JessicaP — Tue, 03 Dec 2019 15:44:07 GMT

Hi Mrdpark01,

When you mention that your Amazon Alexa device doesn't recognize the Arlo Baby device, have you tried removing the Arlo Alexa skill and re-adding it back on to see if that helps?

Re: Amazon Echo Show 5 and Amazon doesn't recognize Arlo Baby device. Tried restarting.

Mrdpark01 — Fri, 13 Dec 2019 22:43:52 GMT

Yes, I'ved tried that a few times. Sometimes it connects and sometimes the Amazon echo says the Arlo is not responding. This is very frustrating given I purchased the Arlo due to the Amazon Echo integration. Can you let us know when this will be fixed?It seems like a lot of people complained about it. And it almost seems like false advertisement if it only connects sometimes.

Re: Amazon Echo Show 5 and Amazon doesn't recognize Arlo Baby device. Tried restarting.

JessicaP — Mon, 16 Dec 2019 19:08:39 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.