topic Re: HomeKit Option Blank in Partner Integrations

HomeKit Option Blank

Shellback13 — Wed, 20 Nov 2019 02:29:48 GMT

I recently updated my hub from the VMB4000 to the VMB5000. I have all Arlo Pro 2 cameras but upgraded the base station for future camera upgrades.
When I was readding my hub/cameras to HomeKit, the “Discovering Device please wait...” just spins in endless cycle. I’ve rebooted the hub, redownloaded the app, and rebooted my iPhone (XS Max running iOS 13.2.3). I thought I was getting somewhere when I redownloaded the Arlo app, it asked to communicate with my HomeKit but when I try to add the devices, it just spins.

Any ideas to get past “Waiting to discover...”?

Re: HomeKit Option Blank

ShayneS — Wed, 20 Nov 2019 21:39:20 GMT

Hi @Shellback13

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: HomeKit Option Blank

Shellback13 — Thu, 21 Nov 2019 03:14:23 GMT

Hey, @ShayneS
I was able to resolve the HomeKit issue over the phone. The issue was I had the Arlo base hardwired into the modem and not the router. When I hardwired the base into the router, HomeKit would then recognize the devices to add to my home.

Thank you,

Re: HomeKit Option Blank

ShayneS — Thu, 21 Nov 2019 17:33:07 GMT

@Shellback13

That is good news, thanks for the update.