topic Re: HomeKit not connecting in Partner Integrations

HomeKit not connecting

Brandon86 — Thu, 24 Oct 2019 05:29:51 GMT

I am having a problem adding devices to HomeKit. My base station and cameras says no updates available. My current firmware is 1.14.0.9_137_8e45094. When I try to setup HomeKit the spinning circle just keeps spinning. Any help would be appreciated!!!

Re: HomeKit not connecting

JamesC — Thu, 24 Oct 2019 16:54:49 GMT

Brandon86,

Are you following to instructions below? At what point do you experience the issue?

How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit not connecting

kafka1970 — Sat, 26 Oct 2019 22:19:28 GMT

I have the VMB5000 Ultra kit. (It's not showing the model in the dropdown above). I'm also having the sane issue setting up HomeKit. It sticks in the Discovering your device phase. It doesn't pick up the base station. The base is online and I'm standing right next to it and the router so its not a connectivity issue. I've tried it several times with several different Apple devices with the same result.

Re: HomeKit not connecting

kafka1970 — Sat, 26 Oct 2019 22:21:03 GMT

and yes, I followed the instructions and verified the firmware was at the correct version.

Re: HomeKit not connecting

JamesC — Mon, 28 Oct 2019 21:57:00 GMT

You may need to remove and factory reset your SmartHub, then add it back to your Arlo account before you can discover it with HomeKit.

Take a look at the discussion on this here: https://discussions.apple.com/thread/8496236

JamesC

Re: HomeKit not connecting

Harlo666 — Wed, 18 Dec 2019 02:18:58 GMT

Hey James, just got a pro 2 model number is vmb4500r2 and I can’t get it to link to home kit. Have gone through all the set up suggestions and resets, still won’t join. Any ideas to help me out?

Re: HomeKit not connecting

Harlo666 — Wed, 18 Dec 2019 02:41:29 GMT

All good, after removing and then rebuilding it is all synced, we golden