topic Arlo Ultra HomeKit issue - no motion detection or live feed in Partner Integrations

Arlo Ultra HomeKit issue - no motion detection or live feed

Sascha_von — Thu, 24 Oct 2019 16:51:25 GMT

I just completed the set up for HomeKit integration. Video feed now shows up in the home app but now I’m unable to connect to either camera to get a live feed from the home app or the Arlo app. Motion detection isn’t working either. Basestation firmware was upgraded to current (1.14.0.9_137_8e45094).
Any idea on a fix? Anyone else having this issue?

Re: Arlo Ultra HomeKit issue

52CFFC6 — Thu, 24 Oct 2019 06:23:52 GMT

I am having the same issue.

Re: Arlo Ultra HomeKit issue

JamesC — Thu, 24 Oct 2019 16:52:50 GMT

What is preventing you from initiating a live stream? Are you getting an error message when trying to live stream from the Arlo app?

JamesC

Re: Arlo Ultra HomeKit issue

Sascha_von — Thu, 24 Oct 2019 17:08:58 GMT

No errors are displayed. In both the Arlo app or the home app, after selecting the camera to initiate the live stream, the spinning wheel/throbbed is displayed and never connects. This morning I removed the cameras and base station from the home ecosystem and restated the base station. Connections to the cameras have been reestablished but now when trying to reconnect to HomeKit, no Arlo products are discoverable. Any ideas or recos on what to try?