topic Re: FIX FIX Maybe!!!! VMB4kr3 firmware update v1.14.1.0_2909_bfcf6…no longer able to add to HomeKit in Partner Integrations

Can't Add Homekit on VMB4000r3 Q&A thread

markjericho — Tue, 06 Aug 2019 23:36:53 GMT

I successfully setup my 4 Arlo camera for Homekit this morning while at home. They appeared within the Homekit app just fine and I could pull up my live streams. Now that I am not at home, all of the Arlo cameras say "No Response". All of my other non-Arlo Homekit devices are working just fine. Also, if I open the Arlo app, all of the carmeras are online and working properly. However, the Arlo cameras don't seem to want to work within the Homekit app when I am away. Yes, I do have celluar turned on as well as Backround app refresh. Anyone else having this problem?

Re: Homekit - Arlo Devices Offline

AncientGeek — Tue, 06 Aug 2019 11:33:52 GMT

Does Home Kit report your Arlo system as being and “unauthorized accessory “ like it does for mine? If so, that could be the issue.

https://community.arlo.com/t5/Arlo-Pro/HomeKit/m-p/1715918/highlight/true#M60331

Re: Homekit - Arlo Devices Offline

markjericho — Tue, 06 Aug 2019 11:35:09 GMT

@AncientGeek wrote:

Does Home Kit report your Arlo system as being and “unauthorized accessory “ like it does for mine? If so, that could be the issue.

Hmmm. Where are you seeing that message? I see the words "No Response" on the Arlo products in HomeKit app. When I got into the setting of each, it says the accessory is not responding. I haven't noticed any message about it being an unauthorized accessory though.

Re: Homekit - Arlo Devices Offline

AncientGeek — Tue, 06 Aug 2019 11:38:27 GMT

I saw it during setup and I had to “Allow Anyway”. Then while still at home, I checked the settings in Apple Home and I saw an attribute there that also confirmed Arlo was not an approved accessory.

Check out my long winded post by following the link I added to my reply above. ..and below!

https://community.arlo.com/t5/Arlo-Pro/HomeKit/m-p/1715918/highlight/true#M60331

HomeKit not working

Skychief — Tue, 06 Aug 2019 14:14:24 GMT

The latest firmware is installed but it doesn‘t find any devices. The app is constantly searching but nothing shows up - neither the base station not the cameras. I’m connected to the same network and the base station and the 3 Arlo Pro 2 cameras are nearby. I’m also connected to the same network. Everything is switched on and I’ve resetted everything multiple times. I‘m also connected to the same network. I also checked the router and restarted it.

Help?

Re: HomeKit not working

AB1111 — Tue, 06 Aug 2019 15:51:57 GMT

I am experiencing the exact same thing. Confirmed base in on latest firmware and have the updated iOS app. Did a reboot of the basestation, uninstall/reinstall of Arlo app with no luck. Running on Orbi router FWIW.

Can't Add Homekit on VMB4000r3 Q&A thread

Roto_Head — Tue, 06 Aug 2019 17:38:29 GMT

Wanted to start a thread for people having trouble getting the "Uncertified Accessory" - This accessory cannot be used with Homekit.

I'm running the VMB4000r3 with Arlo Pro 2 cameras

With not option to bypass this I have tried a hard reset on the hub as well as uninstalling and reinstalling the app.

Anyone else have any luck?

Re: Can't Add Homekit on VMB4000r3 Q&A thread

sean7512 — Tue, 06 Aug 2019 17:27:09 GMT

As noted in the other thread, I am also having the exact same issue, and I have the same basestation.

I am running the latest version of iOS (12.4) on an iPhone X. I am also seeing the same issue using the latest iOS 13 beta on my iPad (dev beta, not public beta -- although I think they're the same build).

Re: Can't Add Homekit on VMB4000r3 Q&A thread

sean7512 — Tue, 06 Aug 2019 17:30:12 GMT

@Roto_Head This may sound odd, but where are you located at? I am in Virginia (DC metro area). I am wondering if they forgot to upload the cert to a server in our region, etc.

Re: Can't Add Homekit on VMB4000r3 Q&A thread

Roto_Head — Tue, 06 Aug 2019 17:35:26 GMT

I'm in Southern California.

Re: Can't Add Homekit on VMB4000r3 Q&A thread

sean7512 — Tue, 06 Aug 2019 17:37:07 GMT

Hah, ok then, not a region issue.

Do you have an Arlo Q or any other Arlo that doesn't conenct to a Basetation on your acount as well? I have a Q, I wonder if that may be causing issues as well?

Re: Can't Add Homekit on VMB4000r3 Q&A thread

Roto_Head — Tue, 06 Aug 2019 17:39:52 GMT

I'm running Arlo Pro 2 cameras and Alro Baby, or whatever that one is called, might be it, I'll give it a shot

Re: Can't Add Homekit on VMB4000r3 Q&A thread

Roto_Head — Tue, 06 Aug 2019 17:52:35 GMT

Nope, deleted the baby camera and still had no effect

Re: Can't Add Homekit on VMB4000r3 Q&A thread

sean7512 — Tue, 06 Aug 2019 18:10:48 GMT

Yea, removing my Q didn't seem to solve the issue for me either. I am starting to think it is a "r3" issue.

Re: HomeKit not working

Alestad — Tue, 06 Aug 2019 18:11:17 GMT

Exactly the same issue. Been searching for device for hours. Numerous reboots doesn’t make any difference

Re: HomeKit not working

Skychief — Tue, 06 Aug 2019 18:21:34 GMT

I got it to work for a very short time. Here’s what I did: I completely erased the base station which meant that I had to set up all cameras again. Right after installing the base station and the cameras, it would connect to HomeKit. After a short while, it still showed up in the Home App but the devices (first the cameras and shortly after also the base station) did not respond anymore. Meanwhile the Arlo app lost all HomeKit connectivity and showed the pop up window again to connect the devices to HomeKit. Doing so, it again kept on searching without finding anything. I repeated the entire procedure (completely delete base station and set up everything again) and the outcome was exactly the same. So, still not working.

Re: Homekit - Arlo Devices Offline

The_Ricky — Tue, 06 Aug 2019 19:13:47 GMT

I was also able to setup Homekit this morning and everything was working just fine. Now Im at work, and i can't acess the cameras anymore, it says "No Response" in the Home app. The Arlo app works fine.

Any ideas? I already restart the Basestation and dindn't work.

Re: Can't Add Homekit on VMB4000r3 Q&A thread

Hoity-Toity — Tue, 06 Aug 2019 19:52:08 GMT

Same issue with my R3. Cannot add base station always has errors or creates a new home profile and still doesn't work.

Re: Homekit - Arlo Devices Offline

markjericho — Tue, 06 Aug 2019 20:18:18 GMT

@The_Ricky wrote:

I was also able to setup Homekit this morning and everything was working just fine. Now Im at work, and i can't acess the cameras anymore, it says "No Response" in the Home app. The Arlo app works fine.

Any ideas? I already restart the Basestation and dindn't work.

It appears to be working for me now....at least for the moment. I wasn't getting sound on the video when it started responding but now that seems to be working. Maybe Arlo needed to turn something on server side to get it all running. I'll keep my fingers crossed that it stayed connected.

Re: Homekit - Arlo Devices Offline

The_Ricky — Tue, 06 Aug 2019 20:27:12 GMT

Funny thing is that I chatted with Arlo tech support and they had no clue what was going on and they were blaming Apple and told me to contact them.

Also, someone was having the same "No Response" issue and he restarted the cameras by removing the battery and he tells me that fix the issue.

Im still seeing the "No Response" warning, will wait and see if it fixes itself like it did with you but will also restart the cameras when I get home.