topic Re: Homekit, audio Arlo Pro in Partner Integrations

Using Homekit Arlo pro won't play audio when live viewing

Mar73 — Fri, 06 Sep 2019 20:37:57 GMT

Dear all,

I'm facing "missing audio" issue when I use my Arlo Pro camera via Homekit (remote mode, no wifi), basically I can see the Image but not able to hear the audio.

all it works fine using the wifi connection or the official Arlo app.

Do someone faced the same issue? any suggestion that can solve the issue is welcome

ciao

Re: Homekit, audio Arlo Pro

ShayneS — Fri, 06 Sep 2019 20:36:55 GMT

Hi @Mar73

Have you tired to remove the camera from Homekit & re-add it?

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Homekit, audio Arlo Pro

Mar73 — Mon, 09 Sep 2019 05:13:38 GMT

I’ve reinstalled all the cameras but nothing, not able to hear the audio of my arlo pro when using homekit.

Re: Homekit, audio Arlo Pro

ShayneS — Mon, 09 Sep 2019 16:07:07 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Homekit, audio Arlo Pro

Mar73 — Tue, 10 Sep 2019 06:14:33 GMT

done, waiting for a feedback.

thanks

Re: Homekit, audio Arlo Pro

Locutus73 — Sun, 22 Sep 2019 08:31:51 GMT

@Mar73 Any news?

I have the same issue, but only with one (the only I own) Pro2 camera, all my 5 Pro cameras are fine and I can hear audio.

https://community.arlo.com/t5/Partner-Integrations/Pro2-HomeKit-no-audio/m-p/1726969

Regards.