topic Re: Arlo App and HomeKit creating multiple temp-home*** in Partner Integrations

Going into settings on Arlo app. Trying to add temp home to HomeKit error?

ramosfranciscoj — Mon, 12 Aug 2019 18:05:06 GMT

Getting an error and can’t find answer

Re: Going into settings on Arlo app. Trying to add temp home to HomeKit error?

michaelkenward — Mon, 12 Aug 2019 18:05:19 GMT

And you are doing what when this happens?

Re: Going into settings on Arlo app. Trying to add temp home to HomeKit error?

ramosfranciscoj — Mon, 12 Aug 2019 18:05:29 GMT

I am going into the settings of the app. It’s as it is trying to add a temp home to HomeKit

Re: Going into settings on Arlo app. Trying to add temp home to HomeKit error?

JessicaP — Tue, 13 Aug 2019 18:06:52 GMT

Hi ramosfranciscoj,

Just to make sure, when you tap on "Settings" on the Arlo app, does that message pop up? Or how did you get that pop-up message?

Re: Going into settings on Arlo app. Trying to add temp home to HomeKit error?

ramosfranciscoj — Tue, 13 Aug 2019 18:08:01 GMT

Once I tap on the settings the message pops up automatically. And if I click don’t allow it keeps creating temphome profiles

Re: Going into settings on Arlo app. Trying to add temp home to HomeKit error?

JessicaP — Tue, 13 Aug 2019 22:22:28 GMT

Have you tried rebooting your iPhone or reinstalling the Arlo app to see if that helps?

Arlo App and HomeKit creating multiple temp-home***

Retired_Member — Thu, 15 Aug 2019 19:36:30 GMT

Every time I open the Arlo app, I am greeted with the screen I am attaching. Even though HomeKit is enabled and working, these pop ups continue to happen.

I am on iOS13, maybe that is the cause, not sure.

Re: Arlo App and HomeKit creating multiple temp-home***

Sam101 — Sat, 17 Aug 2019 11:28:22 GMT

I’m getting an identical error, also on iOS 13 beta 7.

I’ve removed my arlo cameras from homekit and now all the notifications are suppressed, anyone know how to resolve this?

Re: Arlo App and HomeKit creating multiple temp-home***

JessicaP — Tue, 20 Aug 2019 16:03:06 GMT

Hey t3hWheez and Sam101,

The issue you're experiencing may be specific to the iOS 13 public beta. We suggest to wait for the actual production release of iOS 13 to see if that fixes it.

Re: Arlo App and HomeKit creating multiple temp-home***

colingwalker — Thu, 22 Aug 2019 15:22:28 GMT

Since updating the app and setting up HomeKit. All my cameras are now linked to HomeKit. Everytime I open settings within the updated app there is a temp home created by the arlo app even though I click on delete at the prompt that asks about creating it. Anyone else having a tempHome issue.

Re: Arlo App and HomeKit creating multiple temp-home***

Fallof89 — Thu, 22 Aug 2019 15:22:38 GMT

I'm not familiar with the Homekit part, but starting today I am being asked to delete some temp-home-xxxx-xxxx-xxxx thing.

Re: Arlo App and HomeKit creating multiple temp-home***

jhoney — Thu, 22 Aug 2019 15:22:54 GMT

I am going into the settings of the app. It’s as it is trying to add a temp home to HomeKit

Re: Arlo App and HomeKit creating multiple temp-home***

JessicaP — Thu, 22 Aug 2019 15:23:07 GMT

Hey colingwalker, Fallof89, jhoney,

What iOS version are you running and what iOS device are you using? Have you tried rebooting your iOS device to see if that helps?

Re: Arlo App and HomeKit creating multiple temp-home***

ramosfranciscoj — Thu, 22 Aug 2019 15:26:41 GMT

12.4 and yes many times

Re: Arlo App and HomeKit creating multiple temp-home***

JessicaP — Thu, 22 Aug 2019 21:03:30 GMT

I would suggest to contact the Support Team to further investigate this issue. You'll find several ways to contact support in the provided link.

Error message in Arlo app

wglassco1184 — Sat, 24 Aug 2019 14:36:02 GMT

I have recieved this error message in the Arlo app. What does this mean?

Repetitive Error Message

Mjgraci89 — Mon, 26 Aug 2019 01:14:59 GMT

I'm getting the message on my ARLO App constantly - Delete or No Delete cant stop them from coming. The system is working, but these are annoying.

Re: Repetitive Error Message

michaelkenward — Mon, 26 Aug 2019 09:01:35 GMT

@Mjgraci89 wrote:

Ig

I'm getting the message on my ARLO App constantly - Delete or No Delete cant stop them from coming. The system is working, but these are annoying.

What does the message say?

You embedded image will not show up until a moderator approves it.

"Attached" files arrive instantly.

Re: Repetitive Error Message

Mjgraci89 — Mon, 26 Aug 2019 10:53:11 GMT

Are you sure you want to delete your “tempHome-B1FD434...” home? This will remove all accessories from this hoe and cannot be undone. Choice’s are “Don’t Allow” or “Delete”. The tempHome numbers are different but the message is repeated.

@michaelkenward wrote:

@Mjgraci89 wrote:

Ig

I'm getting the message on my ARLO App constantly - Delete or No Delete cant stop them from coming. The system is working, but these are annoying.

What does the message say?

You embedded image will not show up until a moderator approves it.

"Attached" files arrive instantly.

Re: Going into settings on Arlo app. Trying to add temp home to HomeKit error?

JessicaP — Mon, 26 Aug 2019 21:03:45 GMT

The development team is investigating this issue with about pop-up that shows up on the Arlo app regarding deleting your "tempHome." We'll be sure to update the community when we hear any new information. We appreciate your patience and understanding.