topic Arlo not recording after HomeKit in Partner Integrations

Arlo not recording after HomeKit

Kath5150 — Thu, 08 Aug 2019 22:42:56 GMT

I paired my 2 Arlo cameras and Arlo baby with HomeKit and now I get notifications that motion has been detected but it’s nog recording anything in my library? I’ve checked all the rules and they still say to record. How do I fix this?

Re: Arlo not recording after HomeKit

ShayneS — Fri, 09 Aug 2019 21:47:12 GMT

Hi @Kath5150

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Arlo not recording after HomeKit

Kath5150 — Fri, 09 Aug 2019 21:55:31 GMT

Hi,
I have checked all the settings that it’s still set to record motion, I’ve restarted the app, I’ve tried to delete the cameras off HomeKit but can’t figure out how to do that. Not sure what else to try

Re: Arlo not recording after HomeKit

ShayneS — Fri, 09 Aug 2019 23:06:37 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo not recording after HomeKit

FJB94 — Sat, 10 Aug 2019 02:26:05 GMT

Im experiencing the exact same issue with my three cameras detecting motion but no longer recording to the cloud now that I’ve added them to HomeKit.

Restarting my base station fixed this temporarily until the issue started again.

Please let me know if you manage to resolve this.

Re: Arlo not recording after HomeKit

Ricman01 — Sun, 11 Aug 2019 11:40:56 GMT

Same problem here. Since HomeKit it it not recording

Re: Arlo not recording after HomeKit

Ricman01 — Sun, 11 Aug 2019 13:36:35 GMT

The only way to get it working after many attempt is to remove arlo from HomeKit. Then reboot everything. Work the same as before HomeKit release now. Will wait now a few month before attempting HomeKit intergration again

Re: Arlo not recording after HomeKit

Dupppe — Tue, 10 Sep 2019 09:38:08 GMT

Experiencing the same problem.
However, it record's from time to time. For example, one record this night, and one this morning.

Re: Arlo not recording after HomeKit

ShayneS — Tue, 10 Sep 2019 16:12:41 GMT

Hi @Dupppe

I would suggest contacting customer support regarding this issue? I have attached the link here - Arlo Tech Support

Re: Arlo not recording after HomeKit

GregBruski — Tue, 25 Feb 2020 17:05:43 GMT

I'm having the same problem. I just removed my cams from Apple Homekit to see if they will start recording again. I feel like this is a bug, and needs to be fixed with an update. Has anyone resolved this issue?

Re: Arlo not recording after HomeKit

ShayneS — Tue, 25 Feb 2020 18:12:01 GMT

Hi @GregBruski

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo not recording after HomeKit

EricPa — Sat, 30 May 2020 20:22:21 GMT

Same problem here. I added my Arlo Ultra 4K to HomeKit last week and have zero recordings since then. I’ve had my cameras for a year now.

Re: Arlo not recording after HomeKit

ShayneS — Mon, 01 Jun 2020 21:02:55 GMT

Hi @EricPa

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support